Retail Shift Supervisor

Work Location: Hooksett, NH

Pay: $17.00 - $20.00 (D.O.E)

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self-motivated, positive team player with high integrity who is eager to serve our customers.

• Help customers locate merchandise, answer questions, etc.


• Relieve sales associates at peak times.


• Listen to customer complaints, examine returned merchandise, and resolve problems.


• Stocks shelves, counters, bins, and racks with the merchandise.


• Processes customer sales using a cash register and other equipment.


• Receives donations, provides donation receipts, and assists donors.


• Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.


• Deposits funds at a bank.


• Assists performance management and hiring process (documentation, interviewing, reviews, etc.)


• Assists Store Managers with general store management/operations.


• Open/close store; secures all store premises, including building, where applicable.


• Maintain store premises


• Supervise personnel and oversees the training and safety of teammates in the absence of Managers


• Ensures best-in-class customer and employee experience

MINIMUM QUALIFICATIONS:

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience


• Mathematical and literacy skills to support job duties


• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.


• Computer literacy to help with job duties


• High school diploma, GED, HiSET, or equivalent


• A criminal background check that meets agency standards


• Valid Driver’s License with a safe driving record and insurance meeting agency standards

PREFERRED QUALIFICATIONS:

• Associates Degree


• Computer experience, including reporting and excel experience


• CPR and First Aid Certification


• Multi-lingual including ASL

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision insurance offered


• 403(b) retirement plan with Employer Match


• Employer Paid Short & Long Term Disability


• Employer-paid Life Insurance


• Generous Paid Time Off Plan


• Paid Holidays


• 50% Employee discount at Goodwill stores in ME, NH & VT


• Discount on personal cell phone plans


• Local community discounts