Retail Shop Supervisor

Supervisor: Assistant General Manager 

Department: Retail Shop 

Type: October - End of Season / Seasonal

Position Overview: Manage inventory, sales, front facing of Alpine store and staff.

Supervisory Responsibilities: Retail staff.

Essential Job Functions:

• Provide an engaging customer experience through friendly, knowledgeable, and efficient service.
• Oversee the daily workflow, inventories, scheduling and assignments of staff and operations.
• Demonstrate and sell merchandise to customers.
• Accurately process cash, credit cards, gift card transactions, and operate a cash register.
• Be familiar with Resort products and services to answer guest questions and provide product recommendations.
• Maintain store’s appearance to keep products neat and organized.
• Correctly inventory, restock, and label merchandise. 
• Request re-orders from Supervisor.
• Complete daily opening and closing procedures.
• Perform any of the team job functions in the department.
• Train staff in general sales technique, weekly safety training, and lead by example.
• Schedule, assign tasks, and maintain an efficient and effective staff.
• Work together with all departments to build a positive working environment.
• Physically perform the essential job functions of this position. 
• Maintain a clean and safe working environment.
• Perform the job and get along with others.
• Show up to work on time, consistent attendance, and dependable.
• Other duties as assigned.

Environmental Factors:

• Face-to-face interactions with the general public and Resort staff.
• Walking, bending, rotating, and standing constantly.
• Standing and walking for extended periods of time.
• Repetitive use of hands, arms, shoulders, back, and legs frequently.
• Lifting to waist level up to 50 lbs. frequently, above shoulder lifting and / or carrying of up to 10 lbs. frequently, and carrying of up to 20 lbs. occasionally. 
• Sight and hearing of acceptable standards for Essential Job Functions.
• The working environment may be stressful when meeting public demands and staffing needs.
• Continuous interaction with guests.
• Exposure to cold temperatures.

Benefits:

• Discounts for employee & some dependent passes, tickets, services, and retail.
• Discounted passes to other mountains.
• Access to free training.

The job description is intended to describe the general nature of the work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. It does not constitute an employment agreement between the employer and the employee and is subject to change as the needs of the employer and the requirements of the job change. 

Required Knowledge, Skills, and Abilities:

• Intermediate knowledge of POS system.
• Advanced knowledge and experience with cash handling. 
• Provide product knowledge to the customer. 
• Excellent customer services skills in person and by phone.
• Excellent verbal and written communication skills.
• Ability to relate in a positive manner to guests and co-workers.
• Ability to commit to a five day per week onsite seasonal schedule from October to end of Winter snow season, including evenings, weekends, and holidays. 
• Ability to work well under pressure, problem solve, and multitask.
• Thorough understanding of company policies and practices.
• Organized and attention to detail.
• Reliable transportation.

Education / Experience:

• Must be 18 years of age.
• Three years retail management / supervisory experience required.
• Two years experience with POS software required.
• Minimum two years cash handling and customer service experience.
• Background check.
• Valid Washington State Driver License.