Retail Shop Supervisor

Wynwood Walls Retail Shop seeks an experienced, motivated Retail Shop Supervisor to oversee daily operations, supervise staff, and deliver excellent customer service.

The shop features Wynwood Walls-branded merchandise and exclusive artist collaborations, offering unique apparel, accessories, books, and lifestyle products.

We Offer: 

• Competitive pay
• Dining discounts
• Medical, dental, vision, and life insurance after 90 days
• Paid time off benefits
• On-demand payroll feature

Compensation:

$17.25 an hour + 2% Sales Commission

Key Responsibilities:

• Supervise daily store operations and provide direction and support to team members.
• Assist the General Manager with scheduling, staff training, and performance oversight.
• Ensure employees follow store procedures and maintain high customer service standards.
• Oversee inventory counts, stock levels, supplier coordination, and replenishment requests.
• Review sales trends and prepare reports and purchasing recommendations for the General Manager's approval.
• Monitor office and cleaning supplies and coordinate restocking.
• Oversee customer service inquiries and ensure timely email responses.
• Supervise e-commerce fulfillment, including order processing, packing, shipping, and pickups.
• Ensure backstock, inventory, and fulfillment areas remain organized and properly maintained.
• Identify maintenance needs and report issues to the General Manager.
• Communicate staffing, sales, inventory, and operational updates to management.
• Support sales objectives, enforce store standards, and ensure efficient daily operations.
• Lead by example, promote teamwork, and help maintain a professional, welcoming retail environment.

• Previous experience in events, hospitality, or customer service preferred
• Strong communication and interpersonal skills
• Ability to work flexible hours, including evenings and weekends
• Detail-oriented with strong organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable with light physical work (lifting, moving furniture, standing for extended periods)
• Positive, proactive, and team-oriented attitude