Retail Solutions Specialist, Raleigh North Carolina

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The position as a Retail Field Service Technician will travel to retail locations to support the training and maintenance initiative of our product line.  This person will serve as the liaison between the Retail Solutions department and the internal customer base. This role will train store personnel and lottery reps after SCiQ store installation, conduct and review site surveys, maintain the retail equipment, documentation and system staging to ensure a smooth installation process. The individual in this role will be required to assist the department with a variety of activities across the areas of research, analytics, and operations.

Principal Functions & Responsibilities:

• Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores
• Responsible for organizing and training store managers and clerks on lottery equipment
• Act as a liaison between Retail Solutions, lottery, retail and internal customers
• Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging)
• Complete online surveys with photos and details gathered from store visits
• Conduct and review pre-implementation documentation to ensure accuracy during installs
• Conduct full-scope innovation/systems demonstrations
• Conduct Train-the-Trainer and product information presentations with internal and external customers
• Monitor and evaluate training program’s effectiveness and provide recommendations for modifications
• Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions 
• Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners
• Work with internal teams to ensure the product technology functions as designed
• Work with other departments in support of site sales and support goals
• Ability to adapt to a fast-paced environment
• Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies
• Ability to communicate problems with management
• Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol
• Other functions and responsibilities as assigned

Qualifications

Skills, Training, Experience Required:

• 1-3 years of experience in retail and/or sales 

• 1-3 years of lottery experience

• Demonstrated ability to multi-task while ensuring accuracy and considering the end-user

• Ability to translate information and present that information to others

• Knowledge of Microsoft Word, Excel, Outlook and web browsers

• A can-do attitude combined with strong curiosity and a passion for learning

• Good communication skills, bilingual a plus

• Strong organizational skills

Additional Requirements:

• Must have a valid driver’s license in good standing.

• Ability to travel whether by air, vehicle, or other forms of transportation.

• Must be able to sit, stand, sit more than 80% of the time.

• Ability to travel to customer locations 80% of the time.

• Ability to lift 30 lbs

• Ability to compile and analyze statistical information

• Ability to quickly learn and understand new technologies

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.