Retail Sr. Supervisor

Company Introduction

At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, MonkeySports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences.

Joining MonkeySports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the MonkeySports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

Job Summary

The Senior Supervisor is a key leader within the retail store, working closely with the Store Manager and Assistant Store Manager to oversee daily operations, drive sales performance, and uphold an exceptional customer experience. This role builds on advanced retail, merchandising, and labor management skills while adding expanded responsibilities such as supporting scheduling, contributing to higher-level operational decisions, and occasionally traveling to other store locations for training or special initiatives.

Essential Job Functions

Leadership & Staff Development: 

• Direct and oversee the daily work of store associates and supervisors to ensure all operational, sales, merchandising, and customer service standards are met. 
• Assist management in coaching, mentorship, hiring, training, and performance management. 

Customer Engagement & Sales: 

• Model outstanding customer service, handle escalated concerns, and support complex sales, fittings and custom orders. 
• Actively drive sales by ensuring product knowledge and service standards are consistently met. 

Operational Oversight & Scheduling Support: 

• Support the Store Manager/ASM in maintaining accurate schedules that align staffing with business needs. 
• Monitor daily activities to ensure store operations run smoothly and all associates are following policies. 
• Oversee opening and closing procedures, ensuring compliance with safety, security protocols and all company procedures. 
• Following security procedures for open and closing of the store.   

Merchandising & Inventory Management: 

• Oversee merchandising standards and promotional updates, ensuring alignment with company guidelines. 
• Ensure team members meet merchandising and display requirements by assigning tasks and verifying completion. 
• Take a lead role in inventory counts, troubleshoot discrepancies, and ensure proper stock rotation. 

Labor Skills Management: 

• Perform and provide support for advanced services such as skate sharpening, lacrosse stringing, and glove relacing. 
• Ensure all associates performing these tasks are trained and adhere to quality standards. 

Cash Handling & Reporting: 

• Support complex transactions, refunds, and daily cash reconciliation processes. 
• Assist management with audits of cash procedures and drawer counts. 

Safety, Compliance & Store Appearance: 

• Enforce all safety protocols, loss prevention standards, and ensure store cleanliness across all areas. 
• Proactively identify risks and implement corrective actions. 

Additional Responsibilities and Requirements

• May assist with scheduling and coordinating coverage for store events, vendor activations, or peak business periods. 
• Provide feedback on store operations, staffing needs, and sales performance to the Store Manager/ASM. 
• Travel occasionally to nearby store locations to support training or company initiatives. 
• Perform additional duties as required to support the business and leadership team. 

Qualifications, Education, and Experience

High school diploma or equivalent preferred. 

Typically requires 2+ years of retail experience, including demonstrated success in a Supervisor or similar role. 

Deep knowledge of MonkeySports product lines (hockey, baseball, lacrosse, goalie). 

Proven leadership and coaching skills with the ability to motivate and develop a team. 

Strong communication and independent problem-solving abilities. 

Comfortable with POS systems, inventory management tools, and overseeing specialized labor services. 

Cognitive and Physical Demands

Must be able to prioritize multiple tasks and adjust quickly in a fast-paced environment. 

Uses sound judgment and takes initiative to resolve escalated customer and operational issues. 

Stands and walks for extended periods, regularly bends, lifts up to 50 lbs, and assists with merchandising and labor services. 

Able to maintain focus, decision-making, and professionalism under pressure. 

Working Conditions

Will assist in stockroom areas and may help unload or move heavy product shipments. 

Primary work is on the retail floor, engaging directly with customers and team members. 

May be required to assist with stockroom organization and heavy product movement. 

Schedule flexibility is essential, including evenings, weekends, and holiday shifts. Weekend work is required.  

Occasional travel to other store locations or events required. 

Benefits

Medical

Dental

Vision

Paid Time Off (Vacation, Personal Days)

401k with Employer Match

HSA with Employer Contributions

Employer Sponsored Employee Basic Life Coverage

Life, Accident, Disability, FSA, Critical Illness, Identity Theft Coverage, Pet Insurance

Employee discounts 

Other

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Employees new to MonkeySports typically come in at the start of the pay range. MonkeySports focuses on providing a simple and transparent pay structure which is based on a variety of factors, including but not limited to location, experience and job-related skills.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test and background screening.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.