Retail Store & Service Manager

Description

MVP Services, a Division of Kelsan, has been serving the Triangle with quality pressure cleaning equipment, parts, cleaning chemicals and repair service since 1998. We specialize in commercial and industrial applications. We pride ourselves in meeting the stringent needs of these customers.

Position Overview:

We are looking for a Retail Store & Service Manager to lead our store sales and service operations, ensuring exceptional customer experiences while overseeing daily store and shop functions. 

Key Responsibilities:

• Retail Sales & Customer Service: Guide customers in selecting the best pressure washer solutions, accessories, and maintenance packages
• Service Management: Oversee repair and maintenance operations, ensuring high-quality service and timely equipment turnaround
• Team Leadership: Train, support, and manage store and service technicians to drive productivity and customer satisfaction
• Inventory  & Ordering:  Maintain stock levels, manage product orders, and track service parts availability
• Business Growth: Develop sales strategies, identify market opportunities, and help grow the footprint
• Customer Relations: Provide expert guidance on equipment use, troubleshooting, and technical inquiries 
• Financial Oversight: Monitor budgets, control expenses, and optimize store profitability

Qualifications & Skills:

• Previous experience in retail management, equipment sales, or service shop management 
• Strong understanding of pressure washers, industrial cleaning equipment, or mechanical service 
• Excellent leadership, problem-solving, and customer engagement skills 
• Technical knowledge of equipment maintenance and repair processes (preferred) 
• Strong organizational and inventory management abilities 
• Proficiency in Microsoft Office and POS systems

Why Join Us?

• Competitive Salary 
• Comprehensive benefits package  
• Paid time off & holiday benefits 
• Employee discounts 
• Supportive, team-oriented work culture