Retail Store Associate - CACTI Park of the Palm Beaches

Retail Store Associate

Department: Stadium Operations

Supervisor: Supervisor, Retail

Classification: Part-time/Non-exempt (Seasonal)

CACTI Park of the Palm Beaches is the Spring Training home to the Houston Astros and Washington Nationals.  This is a two-team state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.

Summary/Objective:

In this role, you will be an essential part of the game experience and help build memories that last a lifetime.  Individuals must be willing and able to ensure excellent customer service to every visiting fan. This position requires a friendly, outgoing personality to sell retail merchandise to guests in accordance with Company’s customer service standards and applicable operational standards. 

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Help the CACTI PARK at Palm Beaches stay “game-ready” by fulfilling your assigned game day duties.


• Answers guests’ questions and assists them whenever possible.


• Recommends, selects, and helps locate or obtain merchandise for guests.


• Processes sale with appropriate point of sale system, accepts payments, and bags merchandise.


• Exchanges merchandise for guests and processes returns, with approval of supervisor.


• Maintains records related to sales.


• Ensures that all merchandise is correctly labeled and displayed.


• Routinely stocks merchandise and faces items on shelves.


• Maintains a clean and organized store or stand.


• Maintains orderly back-stock and knows where goods are to be found.


• Set aside and notifies supervisor of defective, mis-marked, mislabeled, incorrectly priced, shopworn, or damaged merchandise.


• Watches for and recognizes security risks and thefts and reports to security and management.


• Completes all related close-out paperwork.


• Conducts inventory, as directed by supervisor/manager.


• Assists with loading and unloading of merchandise.


• Other duties as assigned.

Education or Experience and/or Skills:

• High school diploma or GED required.


• Previous experience in retail or customer service environment preferred.


• Previous experience in cash handling preferred.


• Previous experience with operating point-of-sale preferred.


• Basic math skills; ability to accurately handle money and count change.


• Attention to detail.


• Ability to handle multiple tasks simultaneously in fast-paced environment.


• Have Professionalism and a positive attitude.


• Demonstrated ability to thrive in a team setting.


• Willingness to aggressively sell assigned items.


• Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.


• Bilingual is a plus.


• Possess a high level of honesty and integrity.

Work Environment:

This job operates in a stadium setting. The noise level is usually moderate but can be loud within the stadium environment. Majority of time will be spent in indoor, climate-controlled environment. Job may require employee to function in a in a high activity and heavily crowded outdoor professional sports venue/environment.  Employee may also be exposed to weather of varying degrees for extended periods of time while performing the duties of this job.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job requires specific vision abilities, including close and focused vision. While performing their duties, the employee must regularly use their hearing. The employee is required to sit and/or stand for long periods of time, use hands/fingers to utilize various electronic platforms. Ability to perform physical tasks: bend, squat, kneel, twist, climb up/down flights of stairs, walk on uneven ground. Must be able to lift up to 25lbs. on a regular and continuing basis.

Position Type and Expected Hours of Work

This is a part-time/seasonal position. Ability to work a flexible schedule, including; extended hours, evenings, weekends and holidays.

Travel

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

EOE/M/F/Vet/Disability