Retail Store Manager

The Planet Aid Thrift Store Manager will be responsible for the day-to-day operational management of the Retail Store, including staff and volunteer supervision; customer care; financial oversight and cash handling procedures; attaining sales goals and revenues; setting standards for loss prevention; team building; donation processing; and visual merchandising.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other responsibilities may be assigned)

• Develop and implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, tagging and pricing donations; safety procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.
• Manage the staffing cycle including position approval, interviewing, hiring, onboarding, training, discipline, termination and annual reviews.
• Oversee the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include: sorting, hanging, tagging, pricing, displaying, and disposing of donated items.
• Manage lost prevention strategies and enforce store policy.
• Ensure the organization and cleanliness of the sorting area, storage space, and loading dock.
• Supervise staff and volunteers; monitor work performance and provide ongoing feedback to improve productivity and employee job satisfaction.
• Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.
• Develop schedules for staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store’s financial goals while able to provide excellent customer service.
• Control cash management, ensuring appropriate expenditures, receipts, procedures, counts, and deposits.
• Review financial statements and prepare reports for leadership team.
• Create annual budgets and forecasts.
• Ability to interpret financial data.
• Reach financial metrics.
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE: Associate’s degree and a minimum of five years related retail management experience or an equivalent combination of education and experience. Experience providing customer service and information in a retail setting,
including at least one-year of training and supervising the work of staff required. Previous experience managing thrift store locations, including receiving, preparing, pricing, and displaying used goods is required.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of volunteers, donors, members of the general public and employees of the organization. Must be fluent in English. Conversational Spanish language skills preferred.

MATHEMATICAL SKILLS: Basic Math skills. Ability to use metric and standard measurements as whole and fractions in practical situations. Ability to apply basic calculations of area, mass and analysis of costs. Ability to project costs and analyze return on investment.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Broad strategic thinker.

OTHER SKILLS and ABILITIES: Proficient in computer skills and applications such as Microsoft Office products (Word, Excel, PowerPoint). Familiarity with database record keeping to record and track information. Must be detailed oriented, self-driven, results-oriented, and motivated to work with minimal supervision. Ability to prioritize workflow and effectively delegate tasks. Must be flexible in adapting to changing requirements and priorities. Exceptional people skills.

PHYSICAL DEMANDS:

• Continually able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention.
• Continually able to reach overhead, bend, squat, kneel, climb stairs and carry product, necessary for customer service, inventory re-stock, and store merchandising.
• Regularly perform store housekeeping items: sweep, vacuum, empty trash, clean.
• Safely lift boxes up to 55 lbs.