Retail Store Manager - Arundel Mills

Retail Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary:

We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.

About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.

Key Responsibilities:

Sales & Performance Management:

• Drive sales targets through effective team leadership and strategic planning


• Analyze sales data to identify trends and opportunities


• Implement and monitor KPIs to ensure store productivity


• Lead by example in delivering exceptional sales performance

Team Leadership & Development:

• Recruit, train, and develop store staff


• Create succession plans to develop future leaders


• Conduct performance reviews and provide coaching


• Build and maintain a passionate, customer-focused team

Operations & Merchandising:

• Ensure optimal inventory management and stock control


• Implement loss prevention strategies to minimize shrink


• Execute visual merchandising standards to maximize sales


• Oversee opening and closing procedures


• Maintain store presentation and cleanliness standards

Customer Experience:

• Foster a customer-first culture throughout the store


• Resolve complex customer service issues


• Ensure consistent delivery of exceptional shopping experiences


• Build and maintain customer loyalty

Business Administration:

• Manage store budget and expenses


• Report key metrics to upper management


• Implement company policies and procedures


• Identify and resolve operational challenges

Required Qualifications:

• 3+ years retail management experience


• Proven track record of achieving sales targets


• Strong leadership and team development skills


• Excellent problem-solving abilities


• Deep passion for retail and fashion


• Flexible availability including weekends and holidays


• Bachelor's degree preferred

You'll Excel If You:

• Are results-oriented with strong business acumen


• Have exceptional interpersonal and communication skills


• Demonstrate adaptability in a fast-paced environment


• Show enthusiasm as a brand ambassador


• Have experience in fashion retail