Retail Store Manager - Gift Shop (#155)

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Cloverkey is a trusted name in retail gift shops within hospital systems.  As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a full time Store Manager for the Gift Shop at Baylor Scott & White - Hillcrest, in Waco, TX, who embodies these qualities and is ready to take our accounting area to the next level. 

Work Schedule: M-F, 7:45a - 4:15p (40 hours weekly)

Gift Shop Hours:

Monday - Friday: 8a - 7p

Saturday - Sunday: 10a - 6p

POSITION SUMMARY:

The Store Manager is responsible for the gift shop's sales performance and ensuring the entire team is informed of store goals and performance progress. They play a key role in keeping the team updated on how the store is performing relative to these goals. Every employee contributes to achieving these performance objectives.

Store Appearance:

• Ensure the gift shop is clean, organized, and visually appealing at all times.
• Oversee product display, shelf organization, and floor cleanliness.
• Ensure compliance with sanitation and infection prevention standards.
• Implement and maintain corporate visual merchandising guidelines.
• Ensure effective, attractive product displays to enhance the shopping experience.
• Adjust planograms as needed for promotions or seasonal changes.
• Oversee the arrangement of fixtures, shelves, and displays.
• Optimize store layout for accessibility, product visibility, and traffic flow.
• Adjust fixture placement as required for new products or seasonal promotions.
• Ensure proper display of in-store graphics and signage.
• Keep promotional materials updated and in good condition.
• Follow hospital and corporate branding guidelines for all graphics.

Infection Prevention Guidelines:

• Ensure adherence to infection prevention protocols and guidelines.
• Maintain cleanliness to prevent contamination and protect customers and staff.
• Stay updated on new infection control guidelines and train staff accordingly.
• Ensure the proper use of Personal Protective Equipment (PPE) by staff.
• Train team members on when and how to use PPE correctly.
• Ensure access to PPE and compliance with hospital safety regulations.

Cash Management:

• Oversee all aspects of cash handling and cash flow.
• Ensure accurate register balancing and cash count at the end of each shift.
• Address any cash discrepancies promptly and follow company policies.
• Ensure proper setup of starting cash drawer at the beginning of each shift.
• Conduct regular cash counts and reconcile any discrepancies.
• Ensure proper handling of all payment types: cash, credit cards, payroll deductions, and hospital charges.
• Train staff on processing payments securely and accurately.
• Ensure proper documentation for all transactions in line with company policies.

Banking:

• Ensure timely and accurate bank deposits.
• Complete necessary documentation for bank deposits.
• Maintain accurate financial records for auditing purposes.

Employee Management 

• Oversee hiring, training, and development of gift shop staff.
• Conduct performance reviews and support staff growth opportunities.
• Manage employee scheduling to ensure adequate staffing and stay within labor budgets.
• Handle employee terminations when necessary and in accordance with Human Resources policies.

Partner Relationship Management:

• Foster strong relationships with hospital contacts and volunteers.
• Maintain clear, professional communication with hospital departments.
• Support volunteer involvement and encourage collaboration with the hospital.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent
• Previous experience in store management is required

KNOWLEDGE, SKILLS AND ABILITIES

• Stand for long periods of time
• Leadership: Be able to motivate a team, build trust, and create respectful relationships. 
• Be able to clearly communicate with customers and sales associates; Strong customer service skills with the ability to build rapport with customers
• Ensure staff deliver excellent customer service and address complaints professionally. 
• Strong sales skills with the ability to upsell and cross-sell products
• Excellent phone etiquette and communication skills
• Basic math skills for processing transactions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously