Retail Store Manager- Norfolk Premium Outlets

Who We Are

The Grunt Style Retail Store Manager is a unique position, responsible for overseeing the daily operations of the store by making sure it runs smoothly and effectively. When you work here, you will have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Pride in Self, Pride in Military, and Pride in Country is our company Ethos; we take pride in our work and create a unique experience for every guest by making them feel like they are a part of our family.

Summary/Objective

Grunt Style is actively seeking a Store Manager to lead our New Store. We are looking for a goal oriented, team builder with an entrepreneurial mindset. This individual will provide leadership and direction to the store staff and successfully create and execute company strategies. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Attract, recruit, and hire high caliber talent.
• Actively maintain a succession plan and pool of qualified candidates for positions within the store.
• Create and develop a high-performing team of customer focused associates.
• Responsible for planning, communication, and implementation of recognition programs for the team.
• Coach the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
• Ensure store team receives relevant, timely information, coaching, and feedback that enables their success and growth.
• Partnering with human resources, address performance issues and administer progressive discipline when appropriate.
• Ensure compliance with employee record keeping policies and procedures and requirements, according to established standards and practices. Maintain an Open Door Policy.

Process:

• Ensure that all company and store policies and procedures are followed and that the store meets all company operations standards.
• Create and manage store schedules to ensure they support the needs of the business within the allotted labor plans.
• Responsible for achieving all financial and operational objectives including expense control, loss prevention, and weekly reports as required.
• Protect company assets.
• Ensure compliance with company safety, security, and shrink avoidance policies and programs.

Presentation:

• Deliver excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer questions and concerns quickly.
• Ensure that store team is engaging with each customer to create an authentic brand experience.
• Lead and inspire customer-centric culture by recognizing and rewarding teams’ successes.
• Maintain visual merchandising standards, through daily attention to detail.
• Plan and execute floor-sets and merchandising direction, to maintain product freshness, creating a compelling store environment.

Product:

• Educate staff on product and assortment to enhance selling and customer engagement.
• Maintain inventory levels that will supply the demand and correlate with expected traffic patterns.
• Manage stockroom inventory levels and organization.
• Maintain inventory integrity by educating team members and auditing execution of proper procedures.
• Communicate with corporate partners regarding merchandise assortment, trends, and needs.

Promotions:

• Manage the stores social media channels, which includes listening and engaging with the local community.
• Schedule and execute social media post while ensuring the voice of the Grunt Style brand is clear and consistent with our brand voice.
• Partner with marketing on planning and executing Grunt Style in-store marketing events and other retail traffic driving events.
• Support Grunt Style marketing events and grow relationships in the community to generate brand awareness and drive traffic.

Performance:

• Maximize store sales and achieve store sales goals.
• Measure and monitor sales progress and results against key targets.
• Build a productive environment by ensuring store staff have the knowledge and skills to meet store goals for sales and customer engagement.
• Create business strategies that will attract new customers.
• Analyze and predict sales, and sales trends to make informed decisions.
• Manage labor and operational expenses to maximize sales and profitability.

Education and Experience

• High School Diploma or equivalent qualification
• Bachelor’s Degree in Business Admin or related field preferred
• 5+ years of management experience in a fast-paced specialty retail environment
• Excellent communication and interpersonal skills
• Excellent organizational and time management skill
• Proven ability to meet and exceed sales and profit results
• Self-motivated
• Proven ability to meet business goals by driving results through store team
• Proven ability to plan and drive results while balancing shifting priorities
• Proven ability in leading the delivery of a high level of customer service and engagement
• Proven ability to build, lead, and manage high performing teams
• Experience running a retail store’s social media channels (Facebook, Instagram, and Twitter)
• Proven experience executing store community events
• Ability to track, read, analyze and interpret sales data
• Understand and embrace the Grunt Style Brand and Ethos
• Proficient computer skills including word processing, spreadsheets, Microsoft Excel and Google Sheets
• Ability to work a flexible schedule to meet the needs of the business (nights, weekends, and some holidays)

Physical Requirements

• Operate office equipment and technology (computers, phones, fax, copier)
• Standing required for entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed

• Medical, Dental, & Vision package.
• 401k plan with Employer Match.
• Company-paid life insurance with supplemental coverage options.
• Short and Long-Term Disability coverage.
• Grunt Style Employee Discount.
• Paid Holidays/ PTO.
• Tuition Assistance.

EEO Statement

Grunt Style provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Grunt Style complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.