Retail Supervisor

WE ARE

Work in Paradise! Join the team at the Napa Valley Wine Train, a historic, luxury, and iconic experience that has been a cornerstone of Napa’s Wine Country for over 30 years.

As Retail Supervisor you’ll be empowered to uphold and execute the timeless legacy of the Wine Train—delivering world-class hospitality leading operations for our retail department.

A Day in the Life

The Retail Supervisor,The Retail Supervisor is responsible for supporting daily photo and retail operations of the Napa Valley Wine Train while delivering exceptional guest service in second command of the Director of Wine & Retail. This position combines photography, retail sales, and supervisor responsibilities in a fast-paced hospitality environment. The Retail Supervisor assists Director of WIne & Retail in maintaining service standards, operational efficiency, employee training, and revenue generation through guest engagement and product sales.

• Capture guest photographs and provide a positive, memorable guest experience
• Operate photo, digital, and printing equipment
• Process photo and retail transactions accurately using POS systems
• Upsell photo packages and retail merchandise
• Answer guest questions regarding products, pricing, and services
• Support daily retail operations within the wine and gift shop
• Restock photo, printing, and retail supplies
• Maintain a clean, organized, and professional retail environment
• Multitask and manage multiple photo and retail orders efficiently during peak service times
• Support training, coaching, and oversight of team members as assigned
• Follow all company policies, safety standards, and operational procedures

REQUIRED QUALIFICATIONS

• Willingness and availability to work evenings, weekends, and holidays
• Minimum two years of experience in photo and/or retail operations
• Experience in wine, winery, or hospitality environments preferred
• Strong organizational, multitasking, and time-management skills
• Ability to provide professional, guest-focused customer service

PREFERRED QUALIFICATIONS

• Knowledge of Napa Valley wine regions
• Prior leadership or supervisory experience
• Strong communication and customer-facing skills
• Wine certifications (WSET, Sommeliers Certification,) is a plus

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

• Routinely lift and carry up to 25 pounds
• Occasionally lift and/or move up to 50 pounds
• Prolonged standing, walking, bending, and reaching
• Manual dexterity required to operate equipment and POS systems

$19.00-$21.00 hourly

Offer & Benefits

In return, our full-time Retail Supervisors are rewarded with offer affordable health benefits, accrued vacation annually, matching 401K, Holiday pay, associate birthday pay and the opportunity to work in paradise as a part of a great team in a place where you can be proud. We offer a flexible schedule to fit our mutual needs; please expect some weekend and evening shifts. If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply and become apart of the team, on the fun Napa Valley Wine Train team. At Napa Valley Wine Train, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.