Retail Supervisor

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

JOB SUMMARY 

The Retail Supervisor role manages the operations and oversight of the gear shop in each gym. Responsibilities include training and holding the front desk staff accountable for retail standards, verifying shipments, reporting discrepancies, restocking RGP, maintaining accurate inventory, and facilitating bi-annual full inventory counts. The Retail Supervisor maintains a clean and organized shop, replenishes products, manages signage, and provides exceptional customer service, including shoe and harness fittings. Additionally, this role involves managing special orders, product returns, participating in monthly regional retail calls, and communicating retail initiatives to gym staff.

JOB RESPONSIBILITIES 

· Train and hold front desk staff accountable to shop expectations, receiving, and customer service standards.

· Support gym in meeting retail revenue targets and analyzing current business in partnership with gym leadership.

· Customer Service Standards

o Greet customers in gear shop

o Provide shoe and harness fitting services to customers

· Manage receiving in-gym shipments for Retail, Gym Operations, & Business Operations

o Verify shipment contents & packing lists

o Report shipment discrepancies

o Restock RGP with accurate inventory once shipment arrives

o Manage digital and physical packing lists

· Inventory management and accuracy

o Conduct spot counts quarterly

o Monitor & update negative inventory weekly

o Facilitate bi-annual inventory full counts

· Visual merchandising

o Maintain a clean, shoppable, and organized shop & backstock room

o Replenish product from backstock frequently

o Manage product and pricing signage

· Manage Special Orders

· Manage processes for returned products, product warranties and RTV

· Participate in monthly regional retail calls and provide feedback to the retail team on current business performance and opportunities.

· Communicate retail initiatives to gym staff, including sales, demos, pro-deals, new products, trainings, and other ad-hoc requests.

· Order and communicate with local vendors for gym-specific offerings within shop

JOB REQUIREMENTS  

· Be passionate about climbing gear and self-motivated to acquire an in-depth knowledge of gear currently available

· Maintain positive customer service in a fast-paced environment

· Attention to detail and excellent organizational skills

· Maintain a strong record of follow-through and effective communication

· Microsoft Office Suite, such as Excel and Word, and comfortable with data analysis

· Experience in retail or customer service field preferred

· Experience with Rock Gym Pro or equivalent POS system preferred

· 3+ months of Front Desk experience with Movement or in the climbing industry preferred

· Passionate about climbing, yoga, and fitness within the Movement community

· Available to work evenings and weekends, Tuesday-Saturday schedule. 

ADDITIONAL INFORMATION

· This is a full-time position with 30 hours of front desk and 8-10 hours of retail admin per week. 

· Starting pay at $22 per hour, flexibility available based on experience.

· Benefits include free membership, in-gym discounts, guest visits, potential 401(k) eligibility, paid time off, health benefits.

· Candidates who apply should be in excellent standing with their current director/management team.

· New hires will complete a screening process.  

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.