Retail Supervisor

At Explor Crater Lake, LLC, every day is an adventure — where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Now hiring for the 2027 season. Apply Today! 

Responsibilities:

• Assist with training of retail staff and backup Retail Manager on days off


• Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies and procedures


• Partner with Warehouse team to ensure proper transfers and merchandise levels at the store


• Understand the process, and assist the Retail Manager, with correct NPS markups on all products at all times including deli


• Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers


• Assist with store set up: display and merchandising, inventory levels


• Respond to guest inquiries and requests in a timely, friendly and efficient manner


• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change


• Conduct inventory, restock merchandise and ensure adequate merchandise supply levels working in conjunction with the Retail Manager


• Assist with managing all inventory to keep all items in stock during business hours


• Keep retail spaces organized and clean


• Prepare end of shift report, deposit receipts and cash and advise Retail Manager accordingly


• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances


• Ensure safety compliance by checking store, warehouse and reporting and correcting issues (as needed.)


• Ensure staff are following HR compliance policies and procedures including rest periods, breaks and managing overtime


• Coach, develop and mentor staff including leading team meetings on a daily basis


• Understand company’s ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas, with a focus on upholding the highest level of quality


• Maintain job related confidentiality


• Actively foster a positive work environment with a focus on teamwork


• Other duties per the Duties checklists and as assigned

Requirements:

• Must be able to work independently with little or no supervision


• Ability to read, follow and report budgetary issues in partnership with store manager


• Proven leader capable of motivating staff


• Under advisement of the store manager, will be responsible for a sales department and will track and improve merchandising, stock levels and the assortment of goods


• Drive staff between Warehouse and Store site (as needed)


• Excellent customer service and people skills


• Must be able to work a variety of day, night, weekend and holiday shifts


• Gain efficiency with Retail Pro system or comparable POS system (POS and reporting)


• Ability to lift 25 lbs. frequently, and up to 50 lbs. occasionally and handle physical exertion involving bending, twisting, and squatting.


• High School Diploma or equivalent


• Two years retail experience preferred


• Two years leadership or supervisory experience


• Valid Driver's License