Retail Training Officer

Our
client is a leading petroleum marketing company with an extensive and growing
retail network across the country, offering a comprehensive range of fuel,
lubricant, and energy products. With a strong commitment to operational
excellence and customer service, the organization continuously invests in the
development of its people, dealers, and site staff to sustain and grow its
retail volumes. They seek to recruit a Retail Training Officer who will
be responsible for identifying talent, assessing developmental needs, and
driving targeted learning and development initiatives across the Retail
Operations Department. The role holder will work closely with dealers, station
managers, and all cadres of site staff to build capability and embed
operational standards that underpin the delivery of the organization’s retail
volume targets.

1. Talent Development & Training Delivery

• Coordinate and deliver all retail
  talent development activities aligned to local needs, ultimately driving the
  achievement of set Retail Volume Targets.
  
• Develop and coordinate the delivery of
  induction programs for new retail staff, ensuring effective orientation and
  onboarding across all levels.
  
• Collaborate with business leaders to
  design training programs that facilitate employee development, including
  sourcing and organizing relevant training content and resources.
  
• Monitor and evaluate the
  effectiveness, success, and return on investment (ROI) of talent development programs,
  reporting findings to management on a periodic basis.
  

2. Dealer Recruitment & Onboarding

•  Coordinate the end -to -end dealer
  recruitment process, including selection, interview, appointment, performance
  appraisal (with SMART objectives), confirmation, and contract execution,
  maintaining an up -to -date contract register.
  
•  Maintain an updated database of
  prospective dealers ready to take over sites that fall vacant, including a file
  for dealership application forms.
  
• Train newly recruited dealers in all
  site operations standards and procedures, station financial management, and
  stock management using approved training tools, and administer the formal
  induction program prior to station handover.
  
• Develop a structured career path for
  the Young Dealer Scheme, outlining key milestones from talent recognition and
  development through to appointment, with clear timelines for each stage.
  

3. Contract Management

•  Manage and act as custodian of all
  dealer contracts across the full lifecycle, from appointment through renewal or
  termination, ensuring processes are completed within accepted timelines and
  before expiry to mitigate contractual exposure.
  
•  Embed the dealer Performance
  Improvement Process (PIP), ensuring correct procedures are followed and
  maintaining centralized administration of warning letters for all sites under
  PIP.
  
•  Manage the contract with the
  recruitment consultant responsible for COCO station staff through regular
  performance review meetings against agreed Service Level Agreements (SLAs),
  ensuring reports are received within agreed timelines and in the required format.
  

4. COCO Station Staff Recruitment

•   Participate in the recruitment of COCO
  station staff by working closely with the recruitment consultant through
  selection, interviewing, shortlisting, and presenting shortlisted candidates to
  the Retail Training Manager and Retail Manager for approval.
  

5. Employee Engagement & Succession Planning

•  Coordinate with various business
  sections and employees within the Retail Department to implement employee
  engagement strategies including talent management systems, mentoring programs,
  and succession planning.
  
•  Assist and support the implementation
  of marketing communications through effective site staff engagement ahead of
  and during marketing promotions and product launches.
  

6. Records & Reporting

•   Ensure all related records, reports,
  and training materials are regularly updated and maintained to the required
  standard.
  
  

•  Training Design, Delivery &
  Facilitation
  
•  Talent Identification &
  Development
  
•  Dealer & Stakeholder Relationship
  Management
  
• Contract Administration &
  Compliance
  
•  Recruitment & Onboarding
  Management
  
• Performance Management & Coaching
  
• Communication & Interpersonal
  Effectiveness
  
• Attention to Detail & Organizational
  Skills
  
• Drive for Results & Accountability
  
  

Requirements

• A Bachelor's degree in a
  Business -related field or equivalent
  
• At least 6 years of experience in a similar role.​
  
• Demonstrated knowledge of group
  procedures, operational standards, and norms within a retail or petroleum
  environment.
  
• Advanced computer skills in MS Office
  Suite; familiarity with accounting software and databases is an added
  advantage.
  
• Excellent analytical and numerical
  skills with accuracy and keen attention to detail.
  
• A person of high integrity,
  confidentiality, and self -drive, capable of working effectively under minimal
  supervision.
  
• Prior experience in a training, talent development, or dealer management role within a petroleum, FMCG, or retail environment will be an added advantage.