Retail Zone Manager

POSITION TITLE: Zone Manager – Retail

EMPLOYMENT CLASSIFICATION: Full Time

POSITION REPORTS TO: Assistant General Manager

SHIFT NEEDED: Open Availability

POSITION SUMMARY:

Are you a results-driven retail leader who thrives in a fast-paced environment and enjoys developing high-performing teams? As a Zone Manager – Retail, you will play a critical leadership role in driving sales, delivering exceptional customer experiences, and ensuring operational excellence throughout the store. This position is ideal for motivated leaders who are passionate about coaching associates, executing merchandising strategies, and creating a positive, engaging shopping experience. If you enjoy leading by example, achieving business goals, and making a direct impact on team success, this is an exciting opportunity to grow your career with a company committed to First Class Service and leadership development.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with company policies and procedures.


• Train and perform all register, cash handling, and Loss Prevention functions as outlined in Standard Operating Procedures.

Operations:

• Facilitate opening and closing of stores.


• Direct merchandise replenishment, maintain stockroom organization, and support receiving functions.


• Ensure merchandising standards are consistently executed according to company guidelines.


• Coordinate and align team resources to maximize sales, productivity, and customer service.


• Resolve basic IT and register issues and escalate concerns as needed.


• Promote a safe work environment by conducting regular inspections and addressing workplace concerns.


• Prepare for and participate in inventories and verify high-risk counts.

Financial/Business:

• Drive business results by achieving sales goals, executing promotional programs, and supporting special events.


• Communicate daily business priorities and identify opportunities to improve performance through people, processes, and products.

People/Leadership:

• Serve as Manager on Duty, providing leadership and direction during assigned shifts.


• Coach, train, and develop associates to deliver outstanding customer experiences and achieve performance expectations.


• Foster strong relationships within the airport community while representing the company in a professional manner.


• Partner with the AGM and GM to address performance concerns and support employee development.


• Contribute feedback for associate evaluations and coaching discussions.


• Perform other duties as assigned.

Why You'll Be Successful: This role is perfect for an energetic retail leader with strong communication skills, a passion for customer service, and the ability to motivate teams to exceed expectations. Successful candidates are self-starters who enjoy taking ownership, solving problems, and creating an environment where both associates and customers thrive.

Disclaimer

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

 2849 PACES FERRY ROAD | OVERLOOK I, 4TH FLOOR | ATLANTA, GEORGIA 30339 |ph. 404.344.7905 | fax. 404.349.3226