Retirement Sales Counselor/Independent Living Sales - Urgent Role

Retirement Sales Counselor/Independent Living Sales

Part Time

** Pay rate up to $34/hour; based on experience **

Our mission is to "Touch People's Lives", and to us, it is more than a mission, it is a way of life!

At Brooke Grove Retirement Village (part of Brooke Grove Foundation), we understand that all of us touch the lives of those we encounter, and we strive to make sure that impact is positive and uplifting. As a result, the people who live and work here are happy; and it shows!

We welcome all and cherish diversity among our residents and staff, embracing those of all backgrounds, beliefs, and cultures.

Our employees live out our mission each and every day. We are committed to providing care and services that enrich the lives of our residents and employees.

Brooke Grove Retirement Village offers competitive salaries and benefits along with quality training and educational opportunities to include:

• Benefit eligibility dependent on employment status and specific benefit offering
• Two comprehensive Medical coverage plans, as well as Dental and Vision
• Life Insurance
• Voluntary Life Insurance, Short and Long-Term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, and Cancer Indemnity Insurance
• Flexible Spending Accounts
• 403(b) Retirement Plan
• Paid Sick, Vacation, and Holiday Time
• Direct Deposit
• Tuition Reimbursement

Responsibilities of a Retirement Sales Counselor/Independent Living Sales:

• Reviews resident census information to keep informed of room/facility availability.
• Greets office visitors and answers telephones in a professional and helpful manner.
• Interviews prospective residents, family members and/or responsible parties, in person and by telephone ensuring accurate gathering of information for follow up.
• Assists prospective residents, family members and/or responsible parties in obtaining pertinent information.
• Schedules and conducts tours.
• Accompanies prospective residents, family members/responsible parties through Independent Living, assisted living or rehab and nursing center.
• Describes services, features of each level of care and rates.
• Documents in CRM program general information on all leads and all activities related to the inquiry scheduling follow up as needed.
• Assists prospective residents and/or responsible parties with completion of contract, forms, and required paperwork.
• Ensures completion of contract and all documents required prior to move in and provides completed documents to appropriate staff or EHR in a timely manner.
• Coordinates move in and communicate information to facility contacts, residents and/or responsible parties.
• Greets and assists in orienting new residents.
• Helps to ensure the best customer service experience.
• Conducts and participates in company open-house events as scheduled. Assists Marketing Department with trade shows and seminars as needed.
• Attends and participates in staff meetings, seminars, and trainings as scheduled.
• Interacts with residents, visitors, staff, and general public in a professional and helpful manner while performing daily duties.
• Has the ability to work assigned work hours including on-call weekend rotation and occasional evening Marketing Events.

Requirements of a Retirement Sales Counselor/Independent Living Sales:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of medical terminology preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, health-care related regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Have basic computer skills, knowledge of Microsoft Word, Excel, and ability to learn CRM and EHR software as well as various hospital web-based programs.
• Must possess a valid driver's license.

Brooke Grove Foundation is an Equal Opportunity Employer and does not discriminate in admissions, employment, contracting with consultants or acceptance of volunteers on the basis of race, color, religion, sex, handicap, sexual orientation, or national origin.