Return Supervisor

Location: Ontario, California
Shift: Day Shift (09:00–18:00)
Headcount: 1

Job Overview

The Return Supervisor is responsible for managing all return-related operations within the warehouse, including failed-delivery parcel handling, return workflow accuracy, exception management, and communication with e-commerce platforms. This role requires strong attention to detail, system proficiency, and the ability to coordinate across internal and external teams.

Key Responsibilities

1. Return Operations Management（退货管理）

• Oversee all processes related to failed-delivery parcels.
• Manage collection, scanning, classification, and storage of returned packages.
• Ensure return processes comply with company standards and platform requirements.

2. Workflow & System Operations（流程与系统操作）

• Perform system-based tasks including return scanning, exception input, parcel sign-in, and outbound processing.
• Ensure accuracy and timeliness of all system records.
• Identify and escalate system or workflow issues when necessary.

3. Exception Handling（异常管理）

• Investigate return-related anomalies (missing items, damages, discrepancies, etc.).
• Organize photo/video evidence and submit to relevant platforms or internal teams.
• Follow up on unresolved exceptions until closure.

4. Communication & Coordination（对接与沟通）

• Coordinate with platform customer service teams (Temu / TikTok / SHEIN) regarding return issues.
• Provide documentation, reconciliation information, and supplemental evidence as required.
• Maintain clear communication with warehouse teams and supervisors.

5. Reporting & KPI Management（数据管理）

• Produce daily and weekly return reports.
• Track metrics such as return inventory levels, pending items, aging inventory, and invalid/expired parcels.
• Analyze data trends and propose optimization strategies.

• 1–3 years experience in warehouse, logistics, or return-processing operations.
• Familiarity with return workflows for e-commerce platforms is a strong plus.
• Strong data accuracy and attention to detail.
• Proficiency in warehouse management systems (WMS) and basic Excel/Google Sheets.
• Bilingual Mandarin and English is required
• Good communication and problem-solving skills.
• Ability to work independently and manage multiple tasks.

• 60-70K+Bonus

• 7 PTO days

• 5 Paid Sick Leave Days

• 6 Paid Holidays

• 401K 100% Matching up to 2%

• 50% Medical insurance, 100% Dental and Vision Insurance