Returns & IQS Team Lead

Returns & IQS Team Lead

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

 
Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fifteen years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for three consecutive years in 2020, 2021, and 2022.
 

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!  

Perks

• Parts Town Pride – check out our Virtual Tour and Culture!
• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses.
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

FC Perks

• Bi-weekly travel stipend
• Safety shoes reimbursement program
• Holiday pay and opportunities for overtime
• Referral bonus program
• We offer forklift training programs
• Free food! We offer free snacks and drinks to show our appreciation to our team members

The Job at a Glance

As the Returns/IQS Lead, (internally known as Team Lead, OEM Parts Wrangler) you will help with new-hire training, problem-solving, and operational oversight to our larger and more automated DC.  By taking on the team lead role, you’ll get a greater level of responsibility and further your career development.

A Typical Day

• Training team members on Return processing and IQS research procedures utilizing multiple PT systems, Korber 1, SAP, Sales force
• Daily involvement in warranty and ROSD storage and processing
• Daily communication with PT Operations teams and Customer Experience segments using Outlook and Sales Force
• Providing operational oversight over the flow of material through PT Global Fulfillment Centers to meet or exceed Key operational metrics
• Continual coaching to team members
• Researching and providing guidance to solve daily transactional problems
• Test, develop and document standard operating practices for core area
• Share production and quality performance levels from standardized reports with team members
• Provide call-in coverage as needed by becoming highly cross-trained in most DC operations
• Ensuring safety, quality, housekeeping and productivity expectations are communicated
• Assigns catches when necessary based on reports and consultation with their supervisor
• Provide leadership during projects and on the Saturday shift

To Land This Opportunity

• You are in good standing and not on a disciplinary action
• You’re a top performer in your current role and have experience in Receiving experience is plus
• You demonstrate a passion for leadership and career growth
• You have excellent attendance with minimal or no call-in’s
• You are available to work a 6:00am-2:30pm shift, and are willing to work Overtime as needed and some Saturday shifts
• You are able to move around for long periods of time and lift 40 lbs. unassisted
• You’re an all-star communicator and are fluent in English (both written and verbal)

About Your Future Team

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $47,433.61-57,974.41 ($22.80/hr-27.87/hr) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.