Returns & Service Coordinator

Locally owned and operated since 1954, K&N Appliance Gallery is a luxury appliance dealer and showroom, with locations in Houston and Austin.

We are currently hiring a Returns Processor, based out of our Houston location. This is both a warehouse AND clerical position and the ideal candidate will be able to handle both the physical disposition of large home appliances and the computer work associated with getting returns processed.

• Responsibilities:
  - Process orders and returns accurately and efficiently using the Prophet 21 system
  - Pick and pack return appliance orders according to vendor specifications
  - Load and unload shipments using a forklift
  - Perform basic math calculations to ensure accurate inventory counts
  - Utilize the Prophet 21 system to track and manage inventory
  - Package products for shipment, ensuring proper labeling and documentation
  - Assist with shipping and receiving duties as needed
  - Collaborate with team members to ensure order vendor return requirements are met

• Qualifications:
  - Previous experience in returns processing, order picking, or a similar warehouse role required
  - Familiarity with Epicor's Prophet 21 or other inventory management systems is preferred, along with Microsoft Office suite
  - Ability to operate a forklift, pallet jack, and work truck safely and efficiently. Candidate must be able to be insured via our insurance company
  - Strong attention to detail and accuracy in returns processing
  - Basic math skills for inventory counting and calculations
  - Knowledge of vendor returns processes is beneficial
  - Physical ability to lift and move packages up to 50 pounds
  - Excellent organizational and time management skills