Returns Associate

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

In This Role

• Serve as the first point of contact for associates regarding operational questions, task clarification, and SOP guidance


• Support workflow continuity by helping resolve minor process and operational challenges


• Receive and offload inbound returned items in accordance with company SOPs


• Inspect and document returned materials as required


• Maintain a clean, safe, and organized receiving area, including post-unload cleanup


• Accurately put away inventory into designated storage locations based on grading and product categorization


• Follow all scanning, labeling, and documentation standards


• Maintain organization and cleanliness throughout the putaway process


• Manage inventory within the Returns department using proper scanning and tracking procedures


• Perform cycle counts, audits, and inventory updates to ensure accuracy


• Assist in identifying and resolving inventory discrepancies


• Pick, stage, and load Outlet and Donation outbound orders following required SOPs and documentation


• Ensure products are handled with care and staged correctly for pickup or transfer


• Clean and reset work areas after outbound operations


• Sort recyclable materials by type (plastic, metal, wood, foam, etc.) and remove contaminants or hazardous items


• Operate recycling equipment such as balers, compactors, shredders, grinders, and forklifts (if trained)


• Maintain recycling work areas using 5S standards and assist with basic equipment upkeep


• Other duties as assigned, in accordance with training and qualifications


• Uphold the Core Values and be a valuable member of the Four Hands Team
  
  
  
  • Be open and honest
  
  
  • Reach for excellence
  
  
  • Act with responsibility
  
  
  • Value the whole person
  
  
  • Enjoy the journey
  
  
  
  

The Ideal Person

• 1+ year of warehouse or distribution center experience


• High school diploma or GED required


• Basic computer skills and familiarity with warehouse systems or scanners


• Strong attention to detail with the ability to work in a fast-paced environment


• Ability to lift up to 50 lbs and move larger items with assistance


• Ability to stand, walk, and perform physical tasks throughout the shift


• Willingness to operate warehouse equipment (training provided)


• Commitment to safety and following established procedures


• Steel-toed boots or shoes are required during work hours

About Four Hands