Returns Desk Associate

Job Description:

What This Position is All About

Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.





Who You Are:


You have strong interpersonal skills, and are customer service orientated
Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required
Must have knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision





You Also Have:


Ability to work a flexible schedule as per business needs & adheres to dependability standards
Demonstrates attention to detail and keeps personal work space organized
Ability to influence team to follow store policies & procedures to help in decision-making





As The Returns Associate, You Will:


Daily functions including but not limited to following:
Opening/ Closing of digital return register
Maintain a neat and organized environment
Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
Ensure product is secured to standard
Maintain integrity of product, by ensuring all .com returns are separated, organized and secure.
Resolve customer issues both internal and external
May also support other related Specialized Operations functions such as but no limited to: Cash Reconciliation, Gift Card Events, Jewelry Operations etc

Collaboration between multi-work streams such as:
Ensure when return is completed that the return printout is attached to each item
Communicate with Merchandise Operations Team, Asset Protection team & Assistant General Manager of Operations

Communication:
Follow up on necessary reporting, and escalates potential issues for resolution
Liaison between clients and store

Ad hoc responsibilities as needed


Your Life and Career at SFA:


Be a part of a team of disruptors focused on stores and redefining the luxury experience.
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time Associates (including medical, vision and dental)
An amazing Associate discount

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.