Returns Processor

Returns are more than just packages coming back—they’re an important part of keeping our operation running smoothly.

In this role, you’ll process wholesale and online returns with accuracy and efficiency while working with systems like SAP and Salesforce. Your ability to stay organized, communicate discrepancies, and manage your workload ensures that every return is handled according to policy and processed correctly.

If you’re someone who values accuracy, organization, and accountability, we’d love to hear from you.

IMPORTANT DETAILS:

• This role is based on-site in Hudson, New Hampshire, at our brand-new Factory. Click HERE to see it.
• We chose the questions on this application with great care. If you don't answer them, we’ll assume you're not serious about joining the team, and you'll get a quick, kind rejection note.

Pay Transparency:
We post our jobs on a collection of sites. Not all of them portray accurate information about our compensation ranges. For years, we've used a market-based approach to determine starting pay for all roles at Life is Good. We encourage you to explore reputable salary calculators like Salary.com or PayScale and, using accurate data for the apparel industry, this job (from the job description), our company size (under 300 people), location (Hudson, NH), and the required experience (1-2 years), you will see the pay range for this role.

YOUR OBJECTIVE

You process wholesale and on-line product returns using the established Returns Policy guidelines.

YOUR JOB

Essential Duties and Responsibilities

• You precisely receive and process authorized Life is Good returns in an organized and efficient manner
• You work independently, communicating and interacting with other departments to complete the returns process
• You manage time effectively
• You communicate any discrepancies and out of ordinary issues to the Distribution Manager
• You assist in other areas as needed
• You follow all safety procedures

Your Experience and Qualifications:

• You have functional knowledge of SAP, Sales Force Commerce Cloud (specifically the FC Module, CS Module and Administration Module) and warehousing processes and systems
• You demonstrate organizational skills
• You have accurate data entry abilities
• You can follow through on assignments

Your Personal Attributes

• You believe passionately in our mission and the Life is Good Superpowers
• You are skilled and comfortable working independently and as part of a team of dynamic creative professionals
• You are known for your ability to give and receive feedback thoughtfully and constructively
  
  

YOU'LL KNOW YOU'RE SUCCESSFUL WHEN

• You meet your annual goals.
• You are considered a cultural asset to the Fulfillment team at Life is Good

We’re located in beautiful, scenic Hudson, New Hampshire, and have just moved to a new facility surrounded by green space. We offer an on-site gym with showers, top quality Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, Short and Long-Term Disability, 401(k) plan with a match, Paid Time Off (PTO), 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs. Through your work, you'll contribute to growing our social mission: The Playmaker Project

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.