Returns Specialist

What is it like to work at Salto? 
 
We are committed to the following success traits that embody our culture and how we work. Proximity to people, passion for innovation, connection to each other, agility in thinking and integrity at every step. Our mission is to lead the digital transformation of access and indemnity management thought groundbreaking technologies and thoughtful solutions. Since our inception in the early 2000’s, Salto has been a leading global access solutions provider as part of the Salto WECOSYSTEM. 
We develop pioneering facilities, access, identity management and electronic locking technology that ensure seamless, reliable, and secure experiences. 
Through close customer relationships and innovative solutions, our global team of experts create timeless and meaningful products that positively impact people and the planet. 
The Return Specialist role is an entry level role with a great upward career trajectory that focuses on the following success factors: 

• Experience with electronic devices, electromechanical systems, or access control products. 

• Strong troubleshooting and diagnostic skills. 

• Ability to read technical manuals, wiring diagrams, and product specifications. 

• Excellent communication and documentation abilities. 

• Proficiency with return management or ERP systems. 

• Observant, organizational, and possess basic technical skills. 

• Experience working in a fast-paced environment while maintaining attention to detail. 

• Ability to adapt to shifting priorities. 

• Desire to expand knowledge and continue improving. 

• Ability to work under minimal supervision. 

A Day in the Life of Returns Specialist: 

• Daily administration of the Salesforce tickets. 

• Troubleshoot returned hardware. 

• Prepare reports and credits. 

• Learning & Development: Complete courses on current products and solutions to stay up to date with company needs. 

• Office Participation: full-time on-site presence with opportunity for partial remote work after the training period. 

Salto is a leading global access solutions provider, part of the SALTO WECOSYSTEM. We develop pioneering facility access, identity management, and electronic locking technology that ensures seamless, reliable, and secure experiences. Through close customer relationships and innovative solutions, our global team of experts create timeless and meaningful products that positively impact people and planet.