Returns Supervisor

We are looking for a returns supervisor to join our team and play a crucial role in managing the returns process efficiently. As the Returns Supervisor, you will oversee the returns operations, coordinate with various stakeholders, and implement effective strategies to streamline the returns process.

Duties and Responsibilities

• Supervise and provide guidance to the returns team, including training, coaching, and performance evaluations.
• Develop labor plans based on projected returns volume and SLAs to ensure optimal
• resource/headcount allocation
• Implement and enforce quality control measures to ensure returned items are properly
• inspected and processed according to company standards and client requirements.
• Ensure timely achievement of assigned production goals
• Develop and implement standardized procedures for handling returns efficiently and accurately.
• Collaborate with the operations team to establish streamlined processes, maximizing efficiency and reducing costs.
• Ensure compliance with company policies, industry regulations, and legal requirements related to returns processing.
• Set clear performance objectives and provide feedback to team members on a regular basis.
• Foster a positive work environment, promoting teamwork, collaboration and safety
• Coordinate with the customer service team to ensure timely and satisfactory resolution of return-related issues.
• Identify root causes of returns and work with relevant teams to implement corrective actions to minimize future returns.
• Maintain accurate records and generate aged reports to monitor productivity
• Conduct monthly EFR (Efficiency Feedback Reviews) with staff providing feedback and coaching on areas of improvement.
• Aligned with Bergen’s How We Work Together Principles, including investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others

• Previous experience in a similar role, preferably in a 3PL environment or logistics industry
• Strong knowledge of returns management processes, industry best practices, and relevant regulations
• Proficiency in using warehouse management systems (WMS), enterprise resource planning (ERP) software, and Microsoft Office Suite
• Ability to communicate including reading, writing and speaking in English and Spanish
• Excellent leadership and supervisory skills, with the ability to motivate and develop a team
• Effective problem-solving and decision-making abilities, with a focus on continuous improvement
• Ability to perform basic math functions. 
• Work Regularly lift and/or move objects 10-50 lbs; occasionally, with team support, lift and/or move objects greater than 30 lbs

We provide a competitive benefits package including:

● Medical, dental, vision, ancillary benefits

● Flexible spending and dependent care accounts

● 401(k) match

● PTO, Sick time, paid holidays

● Company-paid Employee Assistance Program(EAP)

The expected hourly rate for this position is $25.00 – $26.49