Revenue Assurance Specialist

The Revenue Assurance Specialist will initially focus on safeguarding company revenue by investigating and resolving billing anomalies, specifically addressing cases where customers are not receiving bills. In the long term, this role will evolve to proactively ensure timely service installations and minimize customer churn due to non-payment by verifying auto-payment enrollment and validating payment information prior to installation.

Location:

• The role on-site at our office located in Southlake, TX.

Employment Classification:

• Non-exempt: Regular, Full-time

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Review and report billing system anomalies leading to unbilled customers.


• Collaborate with the billing department to correct erroneous billing records and ensure accurate invoice generation.


• Reconcile customer accounts to ensure all services rendered are correctly billed and collected.


• Follow established procedures to prevent future billing discrepancies.


• Track the sales installation pipeline to ensure timely completion.


• Communicate with customers to confirm auto-payment enrollment and secure valid payment information prior to service installation.


• Address potential payment issues by following company procedures to prevent customer churn.


• Assist sales, operations, and customer service teams by completing assigned tasks that support revenue assurance.


• Prepare basic reports on revenue-related activities as requested.

Education and / or Experience:

• High School Diploma/GED required.


• Minimum of 2 years of experience working in related industry.

Required Skills / Abilities:

• Strong analytical and problem-solving skills with a keen eye for detail.


• Proficiency in data analysis and experience with billing systems.


• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.


• Ability to work independently and manage multiple priorities in a fast-paced environment.


• Strong organizational skills and a proactive approach to issue resolution.


• Familiarity with payment processing and customer relationship management (CRM) systems is a plus.

Physical Requirements:

In a typical work day, the employee will be required to:

• Sit: Frequently


• Stand: Frequently


• Walk: Frequently


• Keyboarding: Continuously


• Fine manipulation: Frequently


• Lift: Occasionally. Will require capability to lift up to 20 pounds.


• Carry: Occasionally


• Travel: Ability to travel approximately 10% of the time.


• Work Environment: The work environment is fast paced, and the employee may be exposed to varying temperatures and weather conditions.

What’s in it for you:

We truly value our employees and put their well-being first! Here we provide the following:

• Medical and Dental Plan


• Vision Plan


• PTO


• 401(K) with company match


• Collegial environment of talented professionals


• Growing and well-funded company

About Us: FiberFirst, a leading fiber internet service provider, is driving the digital revolution with hyper-local connectivity solutions. Headquartered in Texas, it has rapidly expanded its 100% fiber optic networks to multiple states, bringing next-generation multi-gigabit internet connections. Beyond delivering unparalleled speed and reliability to homes and businesses, they are committed to actively supporting the communities they serve. FiberFirst’s locally based support teams prioritize community engagement by actively participating in local events, partnering with community organizations, and fostering meaningful relationships with residents and businesses alike.

FiberFirst is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. FiberFirst does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.