Revenue Assurance Specialist

General Summary: 

The Revenue Assurance Specialist is responsible for a multitude of responsibilities that bookend the Accounts Receivable process. From onboarding new customers, identifying requirements to establish accounts, ensuring credit compliance to collection of past due balances, this role will touch a variety of aspects in the accounting process. The RAS must be able to communicate with customers, internal departments and all levels of management. They should be very comfortable with navigating a wide range of online programs and be highly resourceful in obtaining information required to complete registration in various portals and track payments. It is critical that they negotiate with a win-win attitude to preserve customer relationships and obtain payment upon dispute resolution.  

Positions reporting to this position: None

Duties and Responsibilities  

• Achieve targeted cashflow velocity by active follow up and maintenance of assigned accounts with open invoices 
• Ensure the accurate creation of new customer accounts, including the collection of necessary billing information, PO requirements, and portal registrations 
• Maintain regular communication with customers to confirm receipt of invoices and to verify scheduled payment dates 
• Keep customer accounts up to date with accurate billing information and specific invoice submission requirements
• Oversee accounts within the P2P (Purchase-to-Pay) process, ensuring that all invoices are accurately approved and released for payment within the established payment terms 
• Liaise with the CustomerPO Team to ensure that invoice submission requirements are received within 15 days of the invoice date
• Gather and review essential information related to clients’ creditworthiness and payment behavior to assess the risks of extending credit lines
• Collaborate with internal (Ops, Sales, Invoicing) teams, as necessary, to resolve invoice responsibility issues
• Initiate collection activities for overdue accounts, including phone calls, emails, and Collection/Legal letters
• Investigate and resolve issues like short payments and duplicate payments, and submit requests for invoice adjustments or refunds when necessary
• Serve as a backup as needed for financial reporting and other tasks as assigned
• Assist the Credit & Invoicing Support Manager with special projects as needed 

JOB QUALIFICATIONS (refers to job, not incumbent): 

Educational Requirements: High School diploma or GED at minimum, preferably Associates degree or equivalent in finance, accounting, or business administration

Required Certification/Licensure:

None

Experience Requirements:

• Experience in invoicing, billing and payment tracking, posting payments, identify discrepancies and provide balance reports 
• Accounting knowledge, understanding of accounting terms and common practices
• Familiarity with P2P and/or SAP systems
• Ability to interact professionally with customers to establish business relationships, including resolving payment issues / disputes with no-fear mentality
• Previously responsibility for high-pressure, quick-turn decision making 

Knowledge/ Skills: (qualify level of skill required for this role: entry, intermediate, advanced)

• Basic knowledge of finance / accounting principles
• Integrity with highly confidential information
• Advanced communication skills – ability to explain billing standards and payment terms, navigate sensitive conversations with professionalism
• Negotiation skills to create win-win payment solutions 
• Exceptional organizational skills with high attention to detail
• Familiar with various levels of creating and analyzing reports (Excel proficient) 
• Stress tolerance 

Working Conditions: 

Standard office conditions, must be available to be onsite 5 days a week