Revenue Cycle Account Manager

Job Description

Role Summary

The Revenue Cycle Account Manager is responsible for the execution and management of the revenue cycle process from beginning to end for their assigned offices. As a Revenue Cycle Account Manager, you will be an integral part of the GEN4 team as well as each office you support. This role requires attention to detail as well as flexibility as no two days are the same.

Supervisory Responsibilities: None

Duties & Responsibilities

Collecting and reviewing all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes to ensure clean claims submission to insurance carriers.

Following up on dental billing and accounts receivable for all payer types.

Processing dental insurance EOBs, appeals, denials, and following up with denial resolutions timely and accurately.

Understanding insurance EOBs and the appropriate adjustment best practices according to internal guidelines.

Posting payments received from insurance carriers and patients.

Effectively utilizing various means for collections, including but not limited to phone, fax, mail, and online methods.

Providing exceptional customer service to internal and external customers while resolving any requests in a timely and accurate manner and escalating complaints accordingly.

Audit accounts for quality.

Performs other related duties as assigned.