Revenue Cycle Customer Service Representative

Overview

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Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 sub-specialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrow's healthcare providers. Clinical services are complemented with translational and bench research to augment medical education for residents and students.

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

For the health of our community. We are proud to announce that we are a tobacco-free campus.

Responsibilities

The Revenue Cycle Customer Service Representative serves as a vital liaison between clients and the revenue cycle operations team. Primarily responsible for addressing inquiries, resolving issues, and providing exceptional customer service, this role plays a crucial part in maintaining client satisfaction and ensuring efficient revenue cycle management.

Key duties include managing client accounts, responding to inquiries related to billing and payments, resolving disputes, and escalating complex issues as needed.

The representative also collaborates closely with internal teams to coordinate solutions and improve processes, contributing to the overall success of the revenue cycle operations.

Strong communication skills, attention to detail, and a customer-centric approach are essential for success in this role.

This position is responsible for effective public relations with patients, providers and the public by listening, researching, troubleshooting, responding and documenting customer phone inquiries and issues.

Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.

Qualifications

Minimum:

HS Diploma/GED

Two years related experience.

Knowledge of financial data analysis, Medicare and Medicaid regulations, third party reimbursement, charging and coding guidelines.

Proficient in some aspects of reimbursement. (i.e., Benefit investigations, Payor Reimbursement , Regulatory and Admininistrative Rules).

Analytical skills needed to interpret explanation of benefits.

Ability to reconcile and recognize incorrect insurance payments.

Typing speed of 60 WPM and 10 key experience.

Preferred:

College level business courses

Well versed in the revenue cycle process and can understand how to read an explanation of benefits, as well as the ability to follow the path of a patient ledger.

We offer the following benefits:

Health/Dental/Vision Insurance

Pension Plan

Matching Retirement Programs

Student Loan Support

Flexible spending accounts

Voluntary Protection: Group Accident, Critical Illness, and Identity Theft

Adoption Assistance

Employee Assistance Program (EAP) for you and your family

Paid Time Off (PTO)

Tuition Assistance for career growth and development

Pay Range

$18.00 - $20.38 /hour

We are an equal opportunity/affirmative action employer.