Revenue Cycle Educator

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Care for our community, and your career.

Position Summary

Develops, delivers, and maintains comprehensive revenue cycle education, including orientation, competencies, refresher training, and downtime/playbook SOPs. Collaborates with QA, Supervisors, and departmental leadership to reduce errors, improve KPIs, and support system-wide standardization. Participates in a rotating business‑hour escalation schedule for training and competency needs.

Reporting Structure

Reports to: Director

Core Competencies

• Instructional Design & Facilitation: Builds structured education programs emphasizing HEART Values, hands‑on demonstrations, micro‑trainings, workflow simulations, and competency assessments tailored to multiple learning styles.

• Regulatory & Compliance Expertise: Thorough understanding of Article 28, Joint Commission requirements, MOON/IMM, MSPQ, HIPAA, consent standards, and NAHAM principles.

• Technical Proficiency: Advanced knowledge of applicable programs including but not limited to: EMRs, AccuReg, Strata, Quadax, and payer portals; able to train both new and tenured staff.

• Coaching & Performance Development: Provides constructive feedback, reinforcement, corrective action support, and confidence‑building.

• Instructional Communication: Breaks down complex processes into clear, digestible steps and adapts teaching for high‑volume, high‑stress environments.

• Quality‑Focused Mindset: Interprets accuracy metrics and QA trends to develop targeted education.

• Collaboration & Alignment: Works closely with Supervisors, Leads, Analysts, and the Director to support standardization across Revenue Cycle units.

• Documentation & Organization: Maintains detailed training records, SOPs, version control, and curriculum documentation.

Essential Functions

Orientation & Competency Management

• Owns the full onboarding program, including days 1–90 and all ongoing competency validation.

• Maintains role‑specific competency checklists for staff including but not limited to: Registrars, Switchboard, ED Registration, Central Scheduling, and Casual staff.

• Conducts system access walkthroughs, workflow demonstrations, script practice, and scenario‑based training.

Training Development & SOP Ownership

• Develops, updates, and publishes standardized SOPs, workflow maps, and quick‑reference guides.

• Creates downtime procedures and emergency playbooks for Samaritan operations.

• Maintains version control and ensures all materials are consistently distributed across shifts and locations.

• Builds new curricula in alignment with workflow changes, regulatory updates, or software upgrades.

Remediation & Quality Improvement

• Supports department goals through measurable improvements in accuracy rates, POS/Copay collection, MOON/IMM/MSPQ compliance, and AccuReg performance.

• Partners with Analysts, Leads, and Supervisors to interpret QA trends and identify remediation needs.

• Performs focused re‑education on error trends, workflow inconsistencies, BAR documentation, and AccuReg requirements.

• Validates progress and documents improvement, targeting defined error‑reduction benchmarks within 60 days.

• Communicates unresolved concerns and ongoing patterns to the Supervisor and Director.

Collaboration & Operational Alignment

• Develops training calendars with the Supervisor and Leads to support 24/7 department needs.

• Conducts routine huddles with Leads to reinforce consistency and identify emerging training priorities.

• Serves as the education liaison to Nursing, ED, Radiology, Lab, Revenue Cycle, and HR/Education.

• Supports training for new initiatives including software upgrades, workflow changes, and eligibility processes.

Systems Training & Technical Support

• Teaches core and advanced competencies in Meditech Registration, AccuReg, verification workflows, MSPQ, and MOON/IMM documentation.

• Trains staff on payer portals, eligibility systems, Optum, and benefit lookup tools.

• Troubleshoots user errors during training and escalates system‑level issues to IT or designated departments.

LMS & Documentation

• Manages attendance tracking, LMS assignments, completion logs, and competency validation records.

• Monitors required annual regulatory training to ensure compliance.

• Maintains documentation for group trainings, 1:1 remediation, and follow‑up outcomes.

Key KPIs

• New‑hire competency pass rates.

• Error‑reduction outcomes for designated focus areas.

• AccuReg accuracy rates (initial, final, and resolution).

Minimum Qualifications

• Associate's degree required; Bachelor's degree preferred.

• 2+ years of training/education experience or senior‑level Patient Access experience.

• Experience in curriculum design, facilitation, and SOP development; proficiency with LMS systems.

Work Environment / Physical Requirements

• Office and classroom settings; occasional evening sessions to support off‑shift training.

• Standing presentations, computer‑based work, and extended periods of instruction.

Non- FLSA Classification

Exempt (Hourly)

Work Shift:

Position Hours:

Samaritan is an Affirmative Action/Equal Opportunity Employer.  Women, Minorities, Disabled, and Veterans are encouraged to apply.