Revenue Cycle Financial Counselor I

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Monday-Friday

8:00am-4:30pm

Job Summary: The Revenue Cycle Financial Counselor I ensures timely assistance of all patients, creating a positive impression and maintaining good customer principles for each patient, family member, visitor or staff. This role is carried out in a manner that promotes the team's concept and reflects the goals, values, mission and philosophy of Saint Francis Health System.  

Minimum Education: High school diploma or GED.

Licensure, Registration and/or Certification: None.

Work Experience: Minimum 2 years customer service experience or 1 year related experience in health insurance field, preferred.

Knowledge, Skills and Abilities: Knowledge of Microsoft 365 and other applicable software. Knowledge of all general office equipment. Basic understanding of healthcare and insurance terminology. Excellent communication skills, both written and verbal that present clear and concise information. Effective interpersonal and customer service skills. Strong financial, analytical, and decision-making skills. Excellent organizational skills. Strong ability to work in a team and hospital environment. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing deadlines. Sound ability to maintain professional and courteous and demonstrate flexibility and adaptability in adynamic work environment.

Essential Functions and Responsibilities: Interviews/counsels patients either by telephone, in-house or as they walk-in and reviews all demographic and financial data necessary in an effort to secure payment for services provided. Assists patients in determining if they may qualify for programs like T19, Victims of Crime Benefits and Charity Care. Verifies insurance and other benefits with patients, patient employers, insurance companies or other agencies. Gets appropriate forms completed for the patient’s visit (ex. Accident forms, Managed Service Provider forms). Provides price quotes as needed, determines the patient’s liability and negotiates payment of the liability. Sets up payment arrangements and collects deposits, co-payments or deductibles in accordance with the SFHS collection policy. Complies with departmental and hospital policies and procedures, safety, environmental and infection control standards, confidentiality and all laws to which the hospital is subject. Assists patients with billing problems in conjunction with the Patient Accounting Department. Acts as a resource within the hospital for patient financial complaints or inquiries, either by responding directly or referring the inquiry to an appropriate source for solution. Manages all aspects of patient assistance program. 

Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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