Revenue Cycle Specialist

About us

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

Your north star: In this role, you will be accountable for the accurate and timely submission and reconciliation of claims for the Pomelo medical practice including: 

• Reviewing and submitting claims within payor guidelines to ensure timely and accurate filing


• Reporting on aging encounters, and partnering with clinicians to resolve them, ensuring compliance with internal best practices


• Resolving and appealing claims denials, and working with the Revenue Cycle Manager to improve workflows and optimize our claim submission process


• Reconciling ERAs by resolving holds, manually posting payments and adjudicating claims


• Collaborating with other teams to identify and update missing patient demographic and insurance data 


• Proactively identifying opportunities and implementing processes to optimize efficiency and accuracy within the billing function


• Collaborating effectively within a team-oriented environment and demonstrating a proactive approach to managing small projects across various functions

Who you are

• 3+ years experience in revenue cycle support role


• Proficiency in using medical billing software and EHR systems


• Proficient in Microsoft Excel and/or Google Sheets


• Independent, critical thinker with meticulous attention to detail


• Demonstrate proficiency in navigating multiple systems and workflows while maintaining adaptability in a rapidly changing environment

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on competitive pay for our company’s size and industry, and are one part of the total compensation package, which also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on factors including qualifications, experience, skill set, geography, and internal equity. A reasonable estimate of the current salary range is $55,000–$65,000. We expect most candidates to fall in the middle of the range. We also believe your personal needs and preferences should be considered, so we allow some choice between equity and cash.

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at [email protected] to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.