Revenue Cycle Trainer and Mentor (Modesto)

The Revenue Cycle Trainer / Mentor will train and mentor new hires and existing staff to enhance skills and knowledge. This includes developing and maintaining training materials, delivering training session and providing ongoing support. In addition, provide on-site mentorship.  

This position will support our Stanislaus County clinics. Will work Monday – Friday, 8:00am – 5:00pm.

Compensation: $31.09 - $33.27

Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more!

Essential Duties and Responsibilities

• Demonstrates effective communication and problem-solving skills.


• Projects training and ensures information is patient centered, always culturally sensitive to the staff, patients, and the community we serve while Integrating CARE into all aspects of office and professional duties.


• Provide new and existing staff training in patient population payer mix with specialty areas regarding pre-flow, eligibility, authorizations, routine services, authorizations and other areas pertaining to payer education.


• Coordinate training/mentorship efforts in alignment with Operations curriculum training/mentorship.


• Provide training/on site mentorship organization wide.


• Provide Epic system utilization and workflow training. Billing staff in all user security roles.


• Develops, tests, validates Epic upgrade Nova notes and trains appropriate staff.


• Builds out Epic training environments, test patients, and or replicate production environments for staff hands on training.


• Develops training materials and conducts training across departments.


• Plans and implements new training projects according to the needs of the organization.


• Often works with other department managers to identify project scope, identify workflow changes, and documents new policies along with department managers.


• Utilizes, sets-up, & carries out training via online Learning Management System and acts as an administrative user


• Accountable for assigned training project scope, deliverables, schedule, quality and resources for all assigned projects.


• Interfaces with internal project teams, and external stakeholders.


• Coordinates implementation, documentation and process of oversight activities


• Regularly updates Manager of concerns or problems and/or issues.


• Prepares memos and reports as directed.


• Attends workshops, staff in-services, conferences, and other related meetings as required.


• Keep up-to-date files, training material PowerPoints, memos, and spreadsheets. Organize training materials and outside program information, this includes but not limited to training material assessment scores. Review of denials report for training PSR opportunities as well as Charge Review and Claim Registration edits. 


• Demonstrates understanding and commitment to the mission of the health center.


• Other duties and projects as assigned.

Min. Qualifications        

KNOWLEDGE OF: Health Care Operations, Training processes, & Learning Management Systems (LMS).

SKILLS: Interpersonal communications, strong instructional, presentation, mentoring and coaching skills; project management, extensive knowledge of Microsoft Excel, Word, PowerPoint

ABILITY TO: To work in a fast-paced environment while maintaining a high degree of tact and composure in dealing with staff and external entities; work with little to no supervision; collect, correlate and analyze data. Ability to commute to various assigned clinical locations.

Physical Demands

The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment        

The noise level in the work environment is usually quiet.

Education/Experience Requirements    

• High School Diploma/GED required.


• Bachelor’s Degree from an accredited College or University preferred


• Project Management Certificate preferred


• Minimum two (2) years of progressive experience in healthcare.


• Required to pass all Epic Accreditations for Resolute Professional Billing Principal Trainer and Training Environment Build.


• Attainment of EPIC certification in relevant module(s) within 6 months of hire in the position and EPIC certification must be maintained active status


• Current California Driver’s License with acceptable driving record, and current auto insurance.