Revenue Recovery Specialist

The Renfrew Center of Philadelphia (Roxborough), PA offers an unmatched opportunity for a Revenue Recovery Specialist. For more than 40 years, The Renfrew Center has been a leader in eating disorder treatment and advocacy, serving patients and families with clinical excellence, compassion, and integrity. We are seeking an exceptional insurance recovery and reimbursement professional to help secure timely and appropriate payment from insurance carriers.

This is not a routine collections role.

We are looking for someone who is intelligent, strategic, relentless, persuasive, and deeply accountable — someone who treats every dollar as if it were their own and understands that reimbursement supports life-changing care.

Our ideal candidate is equal parts diplomat, investigator, negotiator, and closer.

Our commitment to you – We are committed to providing every employee the opportunity for personal and professional development through:

• 401(k) with company match
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing education (CE) programs and training
• Advancement opportunities within the organization

Position Responsibilities

• Pursue and recover insurance reimbursements for all levels of care as well as patient and family engagement for cost sharing
• Manage complex accounts receivable and denied claims
• Conduct aggressive yet professional follow-up with insurance companies
• Navigate appeals, authorizations, underpayments, and reimbursement disputes
• Build productive working relationships with payor representatives
• Escalate claims strategically and effectively when necessary
• Maintain meticulous documentation and tracking
• Collaborate with clinical and administrative teams to support reimbursement efforts
• Creates billing statements, sends appeals, when necessary, prepares accounts for collections and handles all correspondences both internal and external
• Reduce aging receivables and accelerate collections

Qualifications

• College degree preferred; Experience in healthcare reimbursement, or related fields helpful.
• Proficient in technology platforms including Microsoft Suite required. Experience in insurance portals, CRM, and EHR systems helpful.
• Strong negotiation and communication skills
• Persistent, resourceful, and highly organized
• Comfortable handling conflict professionally and effectively
• Strong analytical and problem-solving abilities
• Ability to work independently and take full ownership of outcomes
• High emotional intelligence and professional maturity

Hours: 40 hours per week Monday through Friday

The Renfrew Center provides cisgender adolescent girls and adult women, transgender, and non-binary individuals with the tools they need to succeed — in recovery and in life. Offering a warm, nurturing environment, Renfrew’s treatment philosophy emphasizes the importance of a collaborative therapeutic relationship, a feminist-relational approach, and the belief that every person needs to actively participate in their own recovery