Review Response Specialist

Review Response Specialist Overview:

We are looking for a Review Response Specialist to craft thoughtful, professional, and SEO-conscious responses to online reviews, social media comments, and Google Questions for local businesses across the United States. You’ll serve as the voice of our clients, helping to protect and enhance their online reputation.

This role is ideal for someone who is a skilled communicator, digitally savvy, and comfortable working independently. You’ll be part of a team, but much of the day-to-day work will be self-directed and deadline-driven.

Responsibilities:

• Online review response with SEO focus on sites including but not limited to Google, Facebook, DealerRater, Cars.com, Edmunds, Yelp, and Cargurus
• Negative review and comment management in direct partnership with Widewail customers
• Email and phone communications with clients in support of their online reputation
• Recommending ways in which a customer could/should manage difficult situations online

Education:

Bachelor’s degree in Marketing, Communications, Business, or a similar field is preferred, but not required.

Skills and Experience

• The ideal candidate has 1-2 years of copywriting experience.
• Excellent written and verbal communication skills - proper use of grammar and spelling is an absolute must
• Familiarity with SEO and best practices for website content development
• Understanding of online reputation management and common review sites
• Minimum of one year of content writing experience
• Must have strong organizational skills and attention to detail
• Demonstrated ability to work independently and manage deadlines
• Customer-service-first attitude

Preferred skills:

• The ability to communicate effectively in Spanish is highly desirable.

Compensation:

 40-50k Depending on experience

Widewail is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.