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Revisits Coach
Cranford, NJ
Renewal by Andersen - Metro and Midwest
Renewal by Andersen windows is the custom division of Andersen® windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen® was founded with the objective of creating a different and better window and door replacement experience for homeowners.
This position plays an integral role within our Inside Sales team and overall success of our business. Our coaches are frontline leaders. Their voice, actions and presence shape the experience of their agents and contribute to the call center’s daily performance. This is a hybrid role that may require you to work onsite at our Cranford, NJ office up to four times per week. All characteristics for this role will include, but are not limited to the following:
Primary Responsibilities:
- Manage a team of Revisit agents who are re-engaging with customers who inquired with us but didn’t purchase
- Monitor live calls and ensure agents are following the appropriate scripts, using strong objection handling, and maintaining professionalism and proper phone etiquette.
- Engage and build rapport with revisits agents to create a cycle of accountability and trust
- Provide real-time support to help close appointments and build confidence within team
- Conduct 1:1 coaching sessions with agents to review performance, discuss areas for growth, and recognize successes
- Ensure your agents are aligned with company priorities and shifting objectives
- Multi-tasking in a fast-paced environment where attention to detail is paramount
- Abide by our Signature Service standard by giving excellent experiences to our customers EVERY time.
Qualifications:
- High School diploma or equivalent
- Proven track record of sales and leadership expertise
- Exceptional verbal and written communication skills
- Experience and comfortability utilizing scripts, rebuttals, metrics and etiquette in delivering signature service
- Willingness to have difficult conversations, overcome objections, and manage conflict
- Excellent active listening skills
- Proficient computer skills, including comfortability navigating various systems simultaneously
Compensation and Benefits:-
- $23/hr with an uncapped bonus structure – Average annual pay 85k+
- Full insurance package, including medical, dental, vision, and life for full-time employees
- 401(K) program for full-time employees
- PTO
- Student Loan Reimbursement Program
- Advancement opportunities - we promote from within!
Schedule:
- Hybrid role
- Must be able to work some mornings and some evenings between the hours of 7:50am-8pm EDT Monday-Friday and 8:50am-8pm on weekends
- One weekend shift every week is required
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