RHC Receptionist

JOB SUMMARY: Medical receptionist provides first point of contact for medical services to patients of the clinic, comprised of Registration / Pre-Registration, Insurance Verification / Benefit Eligibility, Authorization and Point of Service Collections for all patient accounts. Admission Clerks have knowledge of patients’ personal information and understands the importance of always maintaining confidentiality. Candidate must possess strong communication and telephone skills. This can be a high pressure and sometimes stressful environment and must have the sensitivity to deal with patients facing prolonged health issues.

JOB QUALIFICATIONS:

A. Education: High School graduate or equivalent, business course or some college preferred.

B. Personal Job-Related Skills: Must be able to communicate effectively, and comprehend and 

Follow oral and/or written instructions. Basic computer skills required.

C. Licensure, Registry or Certification: None required.

D. Experience: 

1. Prior Work Experience:  Prior experience in a health care environment preferred.

2. Technical Training: Current CPR preferred but not required.

E. Physical and Mental Requirements:

Duties of the position require intermittent walking, and extended periods of sitting throughout the day; spends majority of time looking at computer screen, entering data, and discussing accounts with staff and customers. Bending, stooping, and reaching to retrieve and store records are routine. Duties may require lifting and/or moving up to 10 to 15 pounds. Talking, hearing and visual acuity is a requirement to communicate effectively with individuals with various levels of understanding. Exposure to patients and emergency elements are expected

Ability to read and interpret insurance coverage information, patient instructions and procedure manual is a requirement. The ability to write routine daily reports and correspondence, communicate effectively with patients, family members, insurance company representatives, and patients is required. Vision requirements include close, distance, color vision and the ability to adjust focus. The employee is required to hear conversation to interact with patients, physicians, staff, family members and other team members. 

The noise level in the work area is moderate. 

This is not intended to be an exhaustive list of all responsibilities and duties assigned to this job classification. Changes and/or additions may be made as needed.