Risk and Quality Coordinator

Description

About CLS Health 

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multi-specialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!

We are Looking for:

The Risk and Quality Coordinator is responsible for supporting the development, implementation, and monitoring of the organization's risk management and quality improvement programs. This role involves identifying potential risks, implementing strategies to mitigate those risks, and ensuring adherence to quality standards and regulatory requirements. The coordinator will work collaboratively with various departments to foster a culture of safety, quality, and continuous improvement.

Responsibilities:

Risk Management:

• Assist in the identification, assessment, and analysis of potential risks across the organization (e.g., operational, financial, safety, regulatory).
• Support the development and implementation of risk mitigation strategies, action plans, and monitoring processes.
• Maintain and update risk registers, incident reports, and other risk management documentation.
• Facilitate risk assessment workshops and meetings with relevant stakeholders.
• Assist in the investigation of incidents and near misses, identifying root causes and recommending corrective and preventative actions.
• Support the communication and training of risk management policies and procedures to employees.
• Track and monitor the effectiveness of risk mitigation efforts.
• Assist with insurance-related processes and documentation.

Quality Assurance/Improvement:

• Support the development, implementation, and monitoring of quality assurance programs and initiatives.
• Assist in the collection, analysis, and reporting of quality data and performance metrics.
• Participate in quality improvement projects and initiatives
• Assist in the development and maintenance of quality standards, policies, and procedures.
• Support internal and external audits related to quality and compliance.
• Facilitate quality improvement meetings and teams.
• Assist in the development and delivery of quality-related training to staff.
• Monitor customer feedback and complaints related to quality and assist in the resolution process.

Compliance:

• Assist in ensuring the organization's compliance with relevant laws, regulations, and accreditation standards.
• Support the development and implementation of compliance-related policies and procedures.
• Assist in monitoring compliance activities and reporting on compliance status.
• Support the preparation for and participation in regulatory surveys and audits

General:

• Maintain accurate and organized records and documentation.
• Prepare reports and presentations on risk management and quality activities.
• Collaborate effectively with all levels of staff and management.
• Stay up-to-date on relevant industry trends, regulations, and best practices in risk management and quality assurance.
• Perform other duties as assigned.
• Must be able to travel to other CLS Clinics

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements

• Bachelor's degree in Nursing. An Associate's degree with significant relevant experience may be considered.
• Minimum of 2 years of experience in risk management, quality assurance, compliance
• Knowledge of risk management principles, methodologies, and tools.
• Understanding of quality improvement methodologies and techniques.
• Familiarity with relevant regulations, standards, and accreditation processes (e.g., Joint Commission, OSHA)
• Strong analytical and problem-solving skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Proficiency in data collection, analysis, and reporting.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Must travel to CLS Health Clinics 

Preferred Qualifications:

• Experience in developing and delivering training programs.