RJR Human Resources Generalist I

Summary
Responsible for managing a full spectrum of HR functions at client RJR facility, including employee movement and termination documentation, and compliance-related paperwork such as ADA and FMLA. Coordinate and maintain employee records, annual performance reviews, and oversee onboarding and offboarding processes. Conduct internal investigations, manage disciplinary actions and terminations, and ensure compliance with labor laws and company policies. Prepare and deliver monthly and quarterly HR reports for leadership. Serve as a key point of contact for employee relations, supporting both staff and management on HR policies and procedures.
Job Description:
•    Maintain and organize employee personnel files with strict attention to confidentiality 
•    Manage HR documentation including onboarding, disciplinary actions, and compliance records 
•    Support day-to-day HR operations (attendance tracking, data entry, reporting)
•    Conduct initial intake conversations with employees regarding complaints or concerns 
•    Assist in workplace investigations by gathering statements, documenting findings, and maintaining neutrality 
•    Coordinate with HR leadership to ensure timely and consistent resolution of issues 
•    Maintain detailed, accurate, and legally sound documentation of all interactions 
•    Ensure records are compliant with federal and state regulations (e.g., Family and Medical Leave Act, Americans with Disabilities Act) 
•    Track required postings, certifications, and employee acknowledgments 
•    Support audit preparation and internal compliance reviews
•    Serve as a point of contact for employee questions related to policies, benefits, and procedures 
•    Communicate professionally with employees across production and office environments 
•    Escalate sensitive or complex issues appropriately
•    Assist with onboarding and offboarding processes 
•    Help coordinate training sessions and maintain training records 
•    Support HR projects and initiatives as needed 
•    Serve as a back up for any time keeping and payroll related questions
Work/Education Experience Requirements:
•    Excellent verbal and written communication skills including telephone and email etiquette. Attention to detail. Relationship building skills. Multitasking & Time Management Skills. Patience and Good Listening Skills. Customer Focused. High level of professionalism and Integrity. Ability to thrive in a fast paced, growth environment. Confidentiality is extremely important. 
Key Performance Indicators (KPI’s)
-Will be held accountable to RJR Scorecard
-Respond timely to employee request and investigations
-Maintain accurate reporting of all FMLA and ADA request
-Complete investigation or Employee Relation issues timely

Physical Demands
Position may require individual to lift up to 25 pounds, bend, stoop, kneel and reach on occasion.
Position may require frequent traveling to prospective and existing clients.
Work Environment:
•    Full-time on-site presence at a manufacturing or industrial client location.
•    Must be comfortable working in an environment with tobacco smoke and odors present.
•    Exposure to dust and other industrial particulates common to production settings.
•    Steel-toe shoes must be worn at all times when in designated plant or warehouse areas.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position.  All employees may have other duties assigned at any time.

Job Description Acknowledgement
WorkForce Unlimited has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the associate's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the associate to perform as the company may deem appropriate. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.