RMA Evaluation Technician

MadgeTech is seeking an RMA Evaluation Technician. In this role, you will inspect and test returned data loggers, identify reported or observed issues, and document your findings to support timely repairs and resolution. You will also maintain accurate RMA records and ensure quality and repair information is kept up to date.

Key Responsibilities

• Perform initial inspections and functional tests on returned data loggers.


• Diagnose and troubleshoot hardware and software issues, as applicable.


• Maintain accurate records for all RMA transactions.


• Prepare detailed initial diagnostic reports documenting findings.


• Update and maintain the Quality Management System (QMS) database with RMA status and resolution information.


• Ensure the MRP system DBA has updated repair details and identified any required parts.


• Perform other duties as assigned


• Collaborate with manufacturing teams to resolve issues ensuring continuous improvement in production processes.

Qualifications

• Strong attention to detail and accurate recordkeeping.


• Ability to follow inspection, testing, and documentation procedures.


• MRP/ERP experience is a plus but not required.


• Basic troubleshooting skills for electronic hardware and software.


• Clear written communication skills.


• Ability to work independently and collaboratively.


• Proficiency in using Microsoft Office applications for data collection, reporting, and documentation purposes.


• Strong commitment to safety protocol adherence in all aspects of work performance.

Interested in joining our team? We'd love to hear from you, please apply.