RMA Processing Clerk

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

We are currently seeking a Processing Clerk for our RMA department. This position works in a team environment at our home office in Newburgh, IN. This is not a remote position.

This position reports to the RMA Team Lead. We are looking for a Processing Clerk who will process paperwork for the RMA department. They will work with the entire RMA department as well as customers and must have the ability to communicate effectively with all levels of personnel. We expect you to support interactions between our customers and our technical department for the best customer experience. Your responsibilities will also include working on several different software packages including NetSuite, Ariba, and Microsoft Office.

Duties and Responsibilities

• Processing documents for customers:
  • Warranty evaluations
  • Sales orders
  • BER & warranty replacements

• Non-Conforming/Quality Unit Processing (Internal)
• Maintaining Joy requirements in Ariba
• Input inventory transfers for processing in NetSuite
• CEP (direct exchange) Sales Orders
• Moving finished goods from manufacturing and warehouse for processing
• Processing OmniPro units for exchange purposes
• Regularly perform inventory cycle counts
• RMA Creation
• Cross training with other positions within the RMA department
• Customer Service

Qualifications & Competencies

• Ability to accurately enter data into software programs
• Basic clerical skills
• Strong customer service skills
• Ability to work within a small team effectively
• Excellent communication skills
• High school diploma or GED
• Previous experience processing paperwork a plus

Working Conditions

• Most of the work is done in a climate-controlled environment. There will be times where it is necessary to work in an environment where the climate is mostly climate-controlled.

Physical Requirements

The employee is occasionally required to stand; walk and stoop, or crouch. The employee may need to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• First day coverage of all benefits - no waiting period
• No premium medical, dental and vision insurance – working spouse must take major medical at their place of employment if offered
• On-site health clinic
• Basic Life (2x annual base salary at no cost)
• Optional Life and Accidental Death and Dismemberment (AD&D) insurance
• Short-Term and Long-Term Disability insurance (no cost)
• 401(k) Plan with up to an 8% company match
• FSA for Health Care and Dependent Care
• 10 Paid annual holidays plus vacation time
• Educational Reimbursement Program
• Scholarship Program
• Optional Gym Membership