RMA Technician

Schedule: Monday through Friday from 9am-5pm with a 1-hour paid lunch break

Job Duties:

• Inspect computers and their components for physical damage, missing parts, or defects before making any physical repairs


• Follow PC troubleshooting guidelines 


• Document all troubleshooting steps, repairs, and updates in the applicable software


• Perform repairs on PCs


• Flash BIOS/firmware updates to the most up-to-date revisions where applicable


• Maintain a clean, organized, and hazard-free workstation


• Perform additional related duties, as assigned
  

Required Skills/Abilities:

• Ability to flex between independent and team-oriented tasks


• Strong attention to detail, problem-solving, and organizational skills


•  Interpersonal ability


•  Team-oriented


•  Disciplined, independent workflow


•  Proactive critical thinking


•  Adaptability
  

Education and Experience:

• High school diploma or equivalent


• 1-3 years of experience in a similar role


• Knowledge of gaming PCs

Physical Demands:

• Must possess mobility to work in a standard warehouse setting; vision to read printed materials and a computer screen; hearing and speech to communicate in person; finger dexterity to access, enter, and retrieve computer data 


• Able to lift, carry, push, and pull materials and objects weighing up to 50lbs and heavier weights with the proper equipment 


• Able to stand for the duration of the shift 


• Able to bend, reach, stoop, kneel, and climb to perform work

Comprehensive benefits package including:

• Paid vacation time, sick time, and holidays


• Company-paid medical, dental, vision, and disability insurance


• 401k plan with match


• Wellness plan