RN Clinical Coordinator Hospital at Home-Northwestern Memorial Hospital

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The RN Clinical Coordinator Hospital at Home AMC reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Seeking flexible team members who will be an integral part of shaping and developing our innovative Hospital at Home program – coordinating and caring for our patients in their most comfortable environment. Our Clinical Coordinator opening is full-time 36 hours/week, 12-hour shifts, with weekend rotation and some field RN coverage included in the schedule. Northwestern Memorial Hospital campus, fleet vehicle provided for field coverage. 

This position is an experienced Registered Nurse, who, in addition to providing direct patient care, is accountable for facilitating an interdisciplinary approach to patient care, patient flow, staffing, resource utilization, and problem solving on a given shift.

Responsibilities:

• Facilitates unit operations on a shift basis according to policy, procedure, and regulatory requirements.
• Coordinates staffing assignments on a shift basis to achieve high quality and cost effective care.
• Directs patient care provided by staff nurses and support personnel for a specific shift.
• Champions new initiatives and helps in unit/departmental or hospital wide committees/task forces.
• Communicates directly with patients and significant others about nursing care.
• Implements appropriate action plans to provide safe, quality, and efficient care.
• Assures safety and security of patients, significant others, and staff.
• Provides direct patient care. Performs ongoing assessment of assigned patients and their significant others’ biopsychosocial and learning needs.
• Implements appropriate actions to respond to needs of patients and their significant others.
• Monitors and documents the patient’s response to therapeutic interventions and progress toward outcomes.
• Assures that quality improvement activities are completed for the assigned shift.
• Assesses and intervenes in critical situations involving patients, staff, and visitors and consults with manager or administrator for guidance as needed.
• Ensures that the environment is clean, attractive, safe and free from hazards for patients, staff and visitors in accordance with regulatory requirements.
• Analyzes patterns of daily activities and recommends operational/program changes as needed.
• Anticipates staffing needs for subsequent shifts and makes necessary arrangements for coverage.
• Facilitates effective interdepartmental communication of incidents with appropriate personnel (manager, administrator, medical staff, etc.). Identifies and communicates key issues and trends to managers and makes recommendations for improvement on an ongoing basis.
• Provides input to manager on budgetary issues, particularly staffing and cost containment strategies.
• Establishes relationships across departments to optimize patient care.
• Assesses and communicates staff development needs to manager.
• Orients staff to Clinical Coordinator and Charge role.
• Serves as a resource for staff.

Additional Functions:      

Triage

• Acts as the central contact person in coordinating high level patient placement and patient access for the Hospital at Home system.
• Supports the facilitation of admissions and discharges as needed by the team.
• Serves as key point person for team reporting and clinical operation troubleshooting.
• Anticipates/proactively responds to capacity demands, as necessary.

Case Management

• Patient identification and selection: Focuses on identifying patients who would benefit from case management services.
• Development of the care coordination plan: Develops a plan and prioritizes the patient’s needs, as well as determines the type of services and resources that are available to address the desired outcomes.

Discharge Planning

• Facilitates safe, effective, and efficient discharge plans in collaboration with the patient, the family, caregivers, the attending and/or primary care physician, nursing staff, other appropriate clinical staff, third party payers, and/or community-based care coordinators or other appropriate outside agencies.

Utilization Management

• Provides expert guidance to the medical, nursing, and rehab staff, as well as other Hospital departments regarding Hospital criteria, insurance regulations, care coordination efforts, and discharge planning activities.
• Performs admission and concurrent utilization management using Hospital approved criteria as a guide for determination of appropriate level of care.
• Completes accurate insurance utilization reviews and obtains third party payer approval of services needed for post-hospital care as needed.

Quality /Performance Improvement

• Participates in performance improvement measurements and initiatives including identification of variances/delays.
• Participates in inter-departmental committees, focus groups, task forces, or other special projects as requested.
• Identifies quality of care issues; analyzes, documents, and reports appropriately in accordance with agency and departmental policies and procedures.

Other Duties

• Participates in special projects such as audits, policy and program development, and other such duties as directed.
• Participates and/or carries out other duties as assigned or requested.

Required:

• Baccalaureate degree from an accredited school of nursing or equivalent experience as approved by the Patient Care Director.  (Minimum two years clinical experience in area of clinical specialty).
• Registered Nurse in the state of Illinois
• Two or more years in clinical specialty
• CPR – Basic Life Support

Preferred:

• Certification in specialty clinical area – nursing or case management
• Prior experience in the following areas:
  •  General acute care hospital experience
  •  Healthcare reimbursement including utilization review
  •  Quality improvement
  •  Enhanced models of health care delivery
  •  Previous acute care hospital care coordination/discharge planning

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.