RN Practice Manager

RN Practice Manager 

Location: Rochester, NY
Reports to: VP, Operations
Company: Town Square Health

About Town Square Health

Town Square Health is building a new kind of value-based care model. Our team has come together with one goal in mind: to create the gold standard for how we experience healthcare in the United States. We are opening our first multi-specialty health centers serving Medicare-eligible patients, with plans for expansion into multiple markets.

Town Square Health is looking for bold, collaborative, thoughtful, and highly effective people to join our team. 

The Opportunity

We are seeking a Registered Nurse (RN) Practice Manager to oversee execution of our first health center in the Rochester market. The RN Practice Manager is an essential team member within the TSH care team who serves as an anchor for health center operations combining the clinical expertise of a Registered Nurse with the operational and business management responsibilities of health center Practice Manager. The RN Practice Manager is accountable for ensuring exceptional patient care, operational efficiency, and team engagement while fostering a culture of excellence and hospitality. 

This position is ideal for an experienced, mission-driven registered nurse who enjoys both hands-on patient care and leadership responsibilities, particularly while serving the senior community.

The ideal candidate will demonstrate excellent clinical judgment and patient care expertise along with deep knowledge of healthcare operations and quality improvement. The ideal candidate brings high emotional intelligence, integrity, and adaptability in a fast-paced healthcare environment and is an effective communicator able to engage staff, providers, patients, and community partners while managing change.

Key Responsibilities

Clinical Leadership

• Provide direct patient care, triage and education to ensure adherence to clinical standards and best practices.
• Serve as a clinical resource for patients, families and team members, ensuring compassionate and evidence-based care.
• Oversee and mentor clinical staff in workflows, patient safety, and quality care delivery utilizing a nursing lens.

Operational and Business Management

• Lead day-to-day clinic operations, including scheduling and resource management, ensuring efficiency and compliance.
• Identify opportunities to improve care processes, revenue enhancements, patient outcomes, and team efficiency.
• Ensure compliance with state regulations, organizational policies, and national standards of care including HIPAA, CLIA, and OSHA.
• Achieve goals related to quality, financial performance, patient satisfaction, and staff engagement.
• Oversee clinic fiscal management.
• Oversee supply management, equipment maintenance, and readiness of clinical spaces.
• Monitor and respond to patient concerns and feedback, supporting service recovery when needed.

Team Engagement and Management

• Lead recruitment, onboarding, training, and competency assessments for a clinical team.
• Supervise and mentor a growing clinical team.
• Conduct performance evaluations and provide coaching and feedback
• Act as an advocate for both patients and staff, fostering a supportive, inclusive, and patient-centered culture.
• Lead and participate in care team meetings to discuss patient care and clinical operations to promote communication, gather feedback, and support professional development.
• Develop clear performance goals and ensure alignment across all internal and external resources.
• Ensure continuous staff education and training on clinical procedures, safety, and regulatory compliance.

Qualifications

• 3+ years of progressive experience as a registered nurse in a primary care, community health, or ambulatory setting.
• Current Registered Nurse (RN) license in New York.
• Bachelor of Science in Nursing (BSN) required; Master’s degree in Nursing, Business,  Healthcare Administration, or related field preferred.
   
• Deep understanding of clinical judgment, patient care, and problem-solving skills.
   
• Experience with healthcare operations, clinical practices, billing, reimbursement, and quality improvement.
• Experience supervising, mentoring, and providing performance management to direct reports.
   
• Strong analytical skills and comfort with data-driven decision-making.
   
• Excellent leadership, collaboration, and communication abilities.
   
• Mission-driven,collaborative mindset and a passion for improving access to high-quality primary care. 

Required Skills and Abilities

• Excellent 
• Strong knowledge of 
• High emotional intelligence, integrity, and adaptability in a fast-paced healthcare environment
• Effective communicator with the ability to engage staff, providers, patients, and community partners while managing change

What We Offer

• Starting salary range of $90,000-$98,000
• Comprehensive benefits package (medical, dental, vision, 401K)
   
• Flexible hybrid work model, with preference for candidates who can work in-person 1-2 days a week in our Chicago, IL or Ann Arbor, MI locations.
   
• Opportunity to make a real impact in transforming how healthcare is delivered to older adults
   

Join Us
If you’re ready to use your skills and expertise to help build a more human-centered, sustainable healthcare model, we’d love to hear from you.

EEOC Statement:

Town Square Health is an equal opportunity employer committed to building a diverse and inclusive team.