RN Triage- Ambulatory Offices

Job Summary

The Medical Office Registered Nurse (RN) prepares and assists physicians or advance practice providers in the examination and treatment of patients in the medical office. The Registered Nurse performs patient assessment and triage, arranges diagnostic testing and hospital admissions, administers patient medication and performs diagnostic testing in the medical office setting.  The Registered Nurse also works as part of the team in maintaining exam rooms and supplies and providing exceptional customer service.  As a member of the Float Pool, this position has the opportunity to gain experience and exposure in a variety of primary and specialty office environments. Riverview Health operates numerous physician practice locations serving patients throughout Hamilton County, Indiana.

Job Responsibilities

• Prepare patients for physician examination.  This includes gathering patient assessment information relating to the patient's learning and education ability, patient education and patient family education, measuring and recording vital signs, and accurately documenting the information in a timely manner in patient charts.


• Perform telephone triage, communicate and adjudicate physician/provider orders. Provide legible and signature authenticated documentation, as needed, of all actions taken, accurately and timely, to the patient's medical record.


• Perform phlebotomy, administer injections, immunizations and other special procedures demonstrating skills in the principles of infection prevention, reduction and controls appropriate for the medical setting.


• Provide follow-up care for patients that includes, but is not limited to: arranging diagnostic testing, specialist appointments, hospital admissions, provider follow up's, etc.


• Perform Quality Assurance functions and procedures necessary to meet and maintain regulatory requirements. 


• Work cohesively as a member of the care delivery team in maintaining waiting areas, examination rooms, back office area, equipment and supplies.  Also attend scheduled department meetings and continuously monitor organizational communications to ensure currency of knowledge on information and procedures.


• Perform laboratory testing in compliance with written policies and procedures that meet the requirements of Testing Personnel under Clinical Laboratory Improvement Act '88 (CLIA)


• Other duties as assigned.

Education Requirements

• Minimum: Associate of Science degree from an accredited school of nursing.


• Preferred: Bachelor of Science in Nursing; Previous Triage Experience.

Experience Requirements

• Minimum: Previous patient care experience


• Preferred: One (1) year previous medical office experience in the office specialty area

License/Certification Requirements

Minimum: 

• Registered Nurse license, in good standing, in the state of Indiana by date of hire or transfer into the position


• Basic Life Support (American Heart Association)