Z

Roadshow Leader

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Number of Applicants

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Job Description - Roadshow Leader

Description

Zingerman’s Roadhouse is hiring a Roadshow/To-Go Area Floor Leader!

Full-time 32 - 35 hours/week

Must be able to work at least Four AM (7am - 3pm) and PM (2pm - 10/11pm) shifts with weekend availability

Compensation: $12.00/hour plus tips (Average $20/hour)

Success Patterns / Requirements

The ideal candidate for this position:

  • Successfully utilizes front of house operating systems using appropriate and available technology
  • Demonstrates a passion for serving all Roadhouse Park, Drive-Thru, and Phone guests while using the 3 Steps to Giving Great Service and 5 Steps to Handling a Customer Complaint
  • Has experience and success in training and coaching staff members in the moment
  • Has a reputation for excellent relations with all staff

Desired Personal Characteristics

  • Servant leadership management style in-line with Zingerman’s Guiding Principles and Statement of Beliefs
  • Passionate about great food, great service, great finance, and great coffee and pastries!
  • Detail oriented
  • Comfortable following established systems, helping create new systems, or solving problems on the fly, depending on the situation
  • Can handle complexity and paradox
  • High level of interest in learning about food, people, and business
  • Possesses strong interpersonal skills

Performance Expectations

Essential Functions:

  • Greets all guests and delivers the Zingerman’s Experience to everyone.
  • Helps with the SOP drafting process of new systems and leads by example
  • Does all ordering for the shifts they lead in proper timing
  • Speaks knowledgeably about all menu items, including wines and specialty beverages.
  • Keeps up-to-date on Roadshow Slack and ZCoB Email
  • Staff performance issues are swiftly written up and PU’s delivered
  • Able to quickly learn (if not already learned) how to prepare all Roadshow menu items and espresso beverages
  • Leads Roadshow/To-Go area staff in cleaning and maintaining all Roadshow and Front of the House areas, furniture, equipment and fixtures, coordinating with the FOH and BOH on all the above
  • Completes Supervisor Passport within the stated time frames and continues to live the Training Compact.
  • Actively participates in 1+1 Work
  • Attends DOR huddles with staff.
  • Attends the RS Supervisor Meeting, FOH Manager/Supervisor meeting and All-Staff huddle each week
  • Consistently writes shift notes after every shift they lead
  • Establishes and maintains good communication and a positive working relationship with the Roadhouse management team and managing partner.
  • Stays until shift needs are met, effective morning transition to pm supervisor or coordinated effort with closing Front of the House manager. 
  • Inspires co-workers and staff to work effectively as a team.
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