Robotics Support Technician

Location:

US-FL-Florida-Virtual

Pay Rate:

Salary - Salary Plan, 55,000.00 USD Annual

Work Shift:

Job Description

Robotics Support Technician 
Company: Peppermint Robotics
Employment Type: Full-time, salary

Salary: $55,000

Role Overview
Peppermint Robotics is seeking a Robotics Solutions Technician to support the successful implementation, training, operation, and ongoing service of autonomous robotic systems within healthcare environments.

This role serves as a critical link between Peppermint Robotics and our customers, ensuring robotic deployments are completed efficiently, end users are properly trained, and robotic fleets operate at peak performance throughout their lifecycle. The Robotics Solutions Technician will lead onsite and remote deployment activities, provide technical support and troubleshooting, conduct customer training, and collaborate with internal teams to continuously improve the customer experience and operational effectiveness of deployed robots.

The ideal candidate combines strong technical aptitude with excellent communication and customer service skills, demonstrating the ability to work independently while supporting customers, operations teams, and internal stakeholders across multiple locations.

Responsibilities

• Lead onsite and remote deployment activities for autonomous robotic systems, ensuring successful implementation and customer adoption.

• Conduct facility assessments, mapping, route validation, testing, and operational setup to prepare robots for production use.

• Train frontline staff, supervisors, and facility leadership on robot operation, daily workflows, basic troubleshooting, and best practices.

• Serve as a primary technical resource for customers during deployment and post-implementation support periods.

• Diagnose and resolve hardware, software, connectivity, and operational issues through both remote and onsite service activities.

• Perform routine maintenance, software updates, system health checks, and preventative service to maximize robot uptime and performance.

• Monitor deployed robot performance and utilization data to identify opportunities for operational improvements and increased customer value.

• Document deployment activities, service actions, customer training completion, and support cases in company systems.

• Collaborate with Operations, Customer Success, Product, Engineering, and Service teams to communicate field feedback and support continuous product improvement.

• Assist with customer demonstrations, pilot programs, and new deployment initiatives as needed.

• Travel to customer locations to support deployments, training, maintenance, and service requirements.

• Ensure all robotic systems operate safely and in accordance with customer requirements, company standards, and healthcare regulations.

• Build strong relationships with customers and act as a trusted advisor for successful robotic adoption and long-term utilization.

Preferred Qualifications

• Experience with SLAM, state estimation, path planning, or trajectory optimization

• Experience with embedded systems and microcontroller-level programming

• Ability to exercise independent judgment on complex system-level problems

• Willingness to travel for deployments and service as needed

• Familiarity with mechanical, electrical, or electromechanical systems