ROI Account Manager - Remote

The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.

Primary Responsibilities:

Act as a main contact for communicating and collaborating with assigned accounts
Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.
Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.
Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
Following and performing workflows specific to assigned accounts
Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
Providing world-class customer service to patients and clients while ensuring patient privacy.
Handling high call volumes while maintaining a high level of service and professi
Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.
Reports to the Director of Operations as
Skills/Qualifications:

Thorough and detail-oriented
Professional demeanor
Customer oriented disposition
Demonstrate a positive attitude, and be able to interact well with employees
Demonstrate excellent communication skills
Proven consistent dependability and attendance
Confidentiality and discretion is required
Ability to conduct and interpret HIPAA and Privacy Guidelines
Solid organizational skills, including multitasking and time-management
The flexibility to adapt to frequent changes in the industry and office
High School Diploma/GED required.