ROI Medical Records Specialist - On Site

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

• This is an On Site position

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.


2. Answer phone calls concerning various ROI issues.


3. If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.


4. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.


5. Logs medical record requests into ROI On-Line database.


6. Scans medical records into ROI On-Line database.


7.  Complies with site facility policies and regulations.


8. At specified sites, responsible for handling and recording cash payments for requests.


9. Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years' experience entering data into computer systems. Experience using the internet is required.


• Demonstrates the ability to work independently and meet production goals established by MRO.


• Strong verbal communication skills; demonstrated success responding to customer inquiries.


• Demonstrates success working in an environment that requires attention to detail.


• Proven track record of dependability.


• High School Diploma/GED required.


• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.


• Knowledge of medical terminology is a plus.


• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions.  It does not prescribe or reflect the tasks that may be assigned.