ROI Quality Analyst

The Quality Analyst provides direct assistance to the ROI Account Manager and is responsible for reviewing, processing, and releasing medical records in a variety of mediums (i.e. mail, fax, email, etc.). The Quality Analyst reports to their Team Lead, Providing and logging detailed and accurate information on each file/chart processed in accordance with MRO Clinics policies/procedures.

• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
• Providing world-class customer service to patients and clients while ensuring patient privacy.
• Handling high call volumes while maintaining a high level of service and professionalism.
• Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.
• Reports to Team Operations Manager and/or Director of Operations as necessary.

• Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations. 
• Creating invoices for medical record requests in accordance with state/federal regulations, when necessary.

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA/Privacy Guidelines
• Solid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industry.
• High School Diploma/GED required.

Total Compensation
Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range
It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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